Hello everybody, In our GLPI (0.90) implementation most tickets are created by mail receiver because they come from real people. There is a special sender which is not a person but an automation system, so tickets followup is not required in such case. Currently, every time I manage a ticket from this special sender, a follow-up email is generated but remains in GLPI queue since that email address doesn't exist in our email system. I would like to instruct GLPI not to send mail for this special tickets but was unable to find a rule to accomplish this. Before looking other ways, I would like to ask if there is a way to disable email followup when creating a ticket throu email receiver.
Thanks -- Luca Civinini Systems Administrator - Responsabile Area Sistemi e IT Help Desk Viale della Repubblica, 186 - 59100 Prato - Italy E-mail: [email protected] - Tel +39 0574.1826811 - Fax +39 0574.1826871 CTT Nord s.r.l. www.cttnord.it<http://www.cttnord.it/> Via Archimede Bellatalla, 1 56121 Ospedaletto (PI) Italy
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