Since you know the account existed once, the second one I suggested
couldn't be right, so it has been deleted ("The email account that you
tried to reach does not exist.") How or why can be debated, but the fact
that it once existed, and now does not tells us that it WAS deleted.
Was it unused for a time? Google has a policy stating that dormant
accounts (not used for 8 months) MAY be deleted I've never seen that
enforced, but it is there as a policy.
Was the account hacked and the hacker closed it?
Was it hacked and Google discovered it, and closed it?
Was any form of activity happening in the account (access from several
different parts of the world in a short period of time) that might have led
Google to believe it was hacked?
If the account was hacked, and closed because of that, then filling out a
trouble-ticket for "My account was hacked" might allow you to get the
account re-instated.
On Tue, Aug 5, 2014 at 1:16 PM, So Gaffed <sogaf...@gmail.com> wrote:
> Thanks, but neither of those make sense either. No one (except Google,
> but for what reason?) would have deleted the account, and XXX is just a
> person's name, which seems unlikely that would contain an unallowable
> keyword... and the account did exist with this name.
>
>
> On Monday, August 4, 2014 10:06:38 PM UTC-5, Zack Tennant wrote:
>
>> One of two things are likely to be the case. Either XXX did exist and
>> the account has been deleted; Google has no policy on re-using old
>> usernames yet. Or, XXX contains one of the keywords that they will not
>> allow you to have in a username, like admin or root.
>>
>>
>> On Mon, Aug 4, 2014 at 2:11 AM, So Gaffed <soga...@gmail.com> wrote:
>>
>>> I have not found this specific issue searching this forum so please
>>> direct me there if I have missed it...
>>>
>>> Trying to recover a password using the recovery options for the email
>>> address xx...@gmail.com (XXXXX represents the user name) returns the
>>> message "the email address does not exist" Sending an email to that
>>> address returns the error "Diagnostic-code: smtp;550-5.1.1 The email
>>> account that you tried to reach does not exist." OK, if it does not
>>> exist, then I should be able to create a new account using XXXXX as the
>>> user name. Trying that tells me that XXXXX user name is already being
>>> used, and provides other suggestions. How can XXXXX user exist, but
>>> xx...@gmail.com does not exist? There does not seem a way out of the
>>> circular loop. Using the alternative email address and recovery phone
>>> number just puts me back into the same loop.
>>>
>>> Any ideas?
>>>
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