My laptop PC uses Windows10. I access my old version Gmail & Contacts via Firefox browser. (I like the old version Gmail & contacts as it shows more data lines per screen & allows me to code my contacts to my preferences better.) I have thousands of contacts which I've sorted into hundreds of groups over the past many years. My Gmail contact Groups have been empty since Nov 18. I've tried the Restore option several times for lengthening periods up to 1 week. Each Restore did not work. When a Restore didn't work, I Undid the Restore command each time to make sure I didn't lose my latest contact changes. I then accessed my Gmail account on a Mac, the Groups were empty there as well & the Restore option didn't work for there either.
I had made several software changes that week on my PC laptop, including deleting Webroot & installing Advira antivirus, installing Google Chrome, and enduring the Windows 10/Edge monster updates. But since my Groups were empty on the unchanged Mac as well, I don't think the problem is in my software setups, but rather from the Gmail side. I've gve this same issue to the Gmail Product Help forum to look at last week, with 0 results. My Gmail Product Help forum searches have revealed this problem has occurred to other users over the last few years since at least 2010, but I didn't find any fixes posted. Any suggestions would be appreciated. Thanks. I use Windows10 I access Gmail thru Firefox, with no apps. I use old version Gmail with its contained Contacts. -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.
