On Sun, 18 Apr 2004, at 11:50am, [EMAIL PROTECTED] wrote:Me too. And the number of times I've had someone call me to tell me the Internet was down because
(I had a client who almost lost a $50,000 deal due to a single missed
email.)
Eeeesh. Yah. I regularly remind my clients that Internet email is not and never was a "guaranteed reliable" service, and that if the subject matter is critical, one should follow-up email in some way (such as by sending a fax, or requesting positive confirmation of receipt *from the person* (and not their mail program)).
Not that many listen, but at least I've warned them. :-)
they sent an email and it hadn't been delivered yet (less than 5 minutes later), double-eeeesh.
In this case, it wasn't my client which sent the critical email. They were supposed to have received it.
It was sheer coincidence that they called their customer and asked a related question that saved the
deal. Their customer just assumed that email was reliable enough to place an expedited critical order -
without bothering with a followup phone call or fax. (The critical email did arrive - the next day. Upon
examining the headers, it was held up in the sender's mail server for about 14 hours. Documenting
that helped mollify their customer somewhat.)
-- Dan Jenkins ([EMAIL PROTECTED]) Rastech Inc., Bedford, NH, USA --- 1-603-624-7272 *** Technical Support for over a Quarter Century
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