On 9/11/07, Jarod Wilson <[EMAIL PROTECTED]> wrote: > I still don't really know what my SLA is ...
To the best of my knowledge, if you have FiOS, you don't really have one, same as with Comcast. > Just haven't had reason to spend the time doing it, too many other things > going on, and the service has never been down. ToS/SLA particulars are kind of like backups. A lot of people never worry about them when everything is fine. But when they suddenly become important, it's too late. :) (Note that I'm not arguing you should drop everything and go read up on this stuff. I recognize that for a lot of people/orgs, it just isn't that important.) > I haven't even lost my connection when power in the neighborhood goes out. Interesting. Do you have your ONT (Optical Network Terminal, the box the fiber runs into) on an external UPS? I've read elsewhere that ONTs are usually provisioned with a local backup battery, but it only runs the telephone services (not TV/data, to preserve battery for phone). I wonder if this is a configuration option, or dependent on ONT model, or... (For those who are wondering what this is all about: Traditional plain old telephone phone service runs entirely on power provided by the telephone company's Central Office. COs generally have a massive battery plant and a backup generator, and practically never go dead. The FiOS ONTs, on the other hand, need to be supplied electrical power from the local premises (e.g., wall outlet). So if you loose power at your house, FiOS is going to last a few hours before the ONT's local battery goes dead, and your landline phone with it. This isn't necessarily a major concern (especially with mobile wireless being ubiquitous today), but it is worth being aware of.) > ... residential TV service paired with my business data service, which > ultimately ended up requiring two fibers ... Two fibers?!?! But I thought it was all "True QAM"!!! /SARCASM ;-) -- Ben _______________________________________________ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss/