2011/8/6 Aurélien Naldi <aurelien.na...@gmail.com> > > Maybe it's users' expectation that is wrong > >> >>> This is why users get angry. How can an expectation be wrong? It is >>> always right. It is only that expectations are different. For some, they >>> expect a new instance should be started, for others they expect to be taken >>> to the existing instance. My point is that if software does not have enough >>> information to perform as expected, it should choose the option that does >>> not allow users to blame it. >>> >> >> Even if both expectations were equally valid, that would be the wrong >> criterion. Software exists to help users, not to save itself from blame. >> > > Hi, > > I agree that software is here to help and doesn't care about being blamed, > but people writing the software do care :) >
Sure, I am sorry. I understand that getting blamed matters, but it should not be the only and ultimate criterion for user experience design decisions. This is what I meant, but phrased it poorly.
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