On Tue, May 09, 2000 at 12:09:23PM -0400, Jesse D. Sightler wrote:
>
> That is not likely to work. :-) Help should be context sensitive,
> and you should offer a "Wizard" like process for setting up accounts
> if you are afraid that people are getting them wrong.
>
I think it's important to remember that many people do not like to
study software manuals or accounting books, and a program which
continuously reminds people to do so may be abandonded by these
people.
Assistants (wizards is a silly name :) are useable, I think. I'm not
sure how much context-sensitive help is actually read. :( The
Microsoft task-oriented help, in my experience, is sometimes useful,
but is probablematic when the exact task one is looking for is not listed.
...perhaps some sort of automatically generated web FAQ?
--
Randolph Fritz
Eugene, Oregon, USA
