Unfortunately there are no useful clues in the trace file. You might try opening a powershell window and starting GnuCash from the prompt (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing anything that isn’t getting captured by the logging facility.
Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just the customized ones? Does “customized” mean that you’ve changed some report options and saved the configuration or reports with custom Scheme code? Regards, John Ralls > On Dec 9, 2018, at 12:42 PM, Arnie Reeves <karnd...@blueyonder.co.uk> wrote: > > John and David. Thank you for your time. Following Johns suggestion I have > located the latest gnu.trace file which is copied below. Could you help > please with identifying errors: It also seems that all data entries covering > the month of Nov2018 have been deleted from the lists of accounts (ie latest > entries before problems with crash). I’ve retrieved and opened two backup > files from several months ago, these also show all up to date custom report > file names, but selecting any of these causes a crash. > > * 19:55:12 WARN <gnc.app-utils> Could not spawn perl: Failed to execute > child process (No such file or directory) > * 19:55:12 CRIT <GLib> g_key_file_free: assertion 'key_file != NULL' failed > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN <gnc.query> [xaccQueryAddAccountMatch()] acct_list has NULL > account > > Best Regards > Arnie > > > From: David Carlson <david.carlson....@gmail.com> > Sent: 09 December 2018 18:34 > To: John Ralls <jra...@ceridwen.us> > Cc: Arnie Reeves <karnd...@blueyonder.co.uk>; Gnucash Users > <gnucash-user@gnucash.org> > Subject: Re: [GNC] GNU crashes when any Report is selected > > Arnie, > > I just fired up GnuCash release 2.6.19 on Windows 10 Version 10.0.17134 > Build 17134and I produced and printed a couple of reports without a crash, so > if you have a comparable build, that would probably not be your problem. > > Try John's suggestions if possible. > > David C > > On Sun, Dec 9, 2018 at 11:29 AM John Ralls <jra...@ceridwen.us > <mailto:jra...@ceridwen.us>> wrote: >> Reinstalling GnuCash isn't likely to accomplish anything, and it's very >> unlikely that updating Microsoft Access has anything to do with the problem. >> A bit more troubleshooting is in order. >> >> First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile >> <https://wiki.gnucash.org/wiki/Tracefile>) from a crashed session to see if >> there's an error at the end of it that might indicate the cause of the >> crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace >> <https://wiki.gnucash.org/wiki/Stack_Trace>) is the best diagnostic but >> they're hard to get on Windows. >> >> Try opening a backup file from a month ago if you have one available: >> Perhaps there's a data problem in the current file that's causing the crash. >> You can also try creating a new user and running GnuCash while logged in as >> that user to see if there's something in your environment that's causing the >> crash. >> >> Regards, >> John Ralls >> >> >> > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user >> > <gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> wrote: >> > >> > Thank you for your response David, suggesting “other” program updates on >> > my Windows 10 set up, including a recent upgrade to MS Office 2019 which >> > includes Access, may be responsible for causing my GNUCash 2.6.19 to crash >> > every time I select a report. That being the only suggestion (so far), I >> > believe my only option is to reinstall the GNUCash program, and keep >> > fingers crossed. I understand any reinstallation will be able to use the >> > 11 months existing data without any further actions from me.(?). For a >> > simple home accounts use, please could some-one explain the differences of >> > the available versions – such as 2.6.19 (Currently used and previously >> > found fine) and 3.3 etc. Which is best, and bug free, for my simple home >> > accounts. >> > Arnie >> > >> > >> > From: karnd...@blueyonder.co.uk <mailto:karnd...@blueyonder.co.uk> >> > <karnd...@blueyonder.co.uk <mailto:karnd...@blueyonder.co.uk>> >> > Sent: 08 December 2018 21:37 >> > To: David Carlson <david.carlson....@gmail.com >> > <mailto:david.carlson....@gmail.com>> >> > Cc: Gnucash Users <gnucash-user@gnucash.org >> > <mailto:gnucash-user@gnucash.org>> >> > Subject: Re: [GNC] GNU crashes when any Report is selected >> > >> > Only change other than routine updates was an upgrade from MS Office 2010 >> > to Office 2019. This of course includes Access. >> > >> > >> > Sent from my iPhone. >> > >> > On 8 Dec 2018, at 9:25 pm, David Carlson <david.carlson....@gmail.com >> > <mailto:david.carlson....@gmail.com><mailto:david.carlson....@gmail.com >> > <mailto:david.carlson....@gmail.com>> > wrote: >> > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with >> > occasional forays into Windows 7 and rare forays into Windows 10. >> > >> > David C >> > >> > On Sat, Dec 8, 2018, 3:21 PM David Carlson <david.carlson....@gmail.com >> > <mailto:david.carlson....@gmail.com><mailto:david.carlson....@gmail.com >> > <mailto:david.carlson....@gmail.com>> wrote: >> > Arnie, >> > >> > Did you get a Windows update or have any other significant change to your >> > computer? >> > >> > Release 2.6.19 itself has not changed, and various 2.6.x releases are >> > still working for me. >> > >> > David C >> > >> > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user >> > <gnucash-user@gnucash.org >> > <mailto:gnucash-user@gnucash.org><mailto:gnucash-user@gnucash.org >> > <mailto:gnucash-user@gnucash.org>> wrote: >> > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months >> > of >> > perfect use, all reports suddenly fail to open and selecting any report, >> > including samples or one of my many customised reports (new one for each >> > month) causes the program to crash. Anyone aware of a fix, or maybe an >> > upgrade to version 3.3 will solve the problem? I've resisted the update due >> > to reading many reports of problems with 3.3 and so far 2.2.19 has been >> > fine. All reports worked fine at last month's home accounting. I only >> > update >> > at the end of each month. >> > Thanks, Arnie. >> > _______________________________________________ >> > gnucash-user mailing list >> > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >> > <mailto:gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> >> > To update your subscription preferences or to unsubscribe: >> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >> > <https://lists.gnucash.org/mailman/listinfo/gnucash-user> >> > If you are using Nabble or Gmane, please see >> > https://wiki.gnucash.org/wiki/Mailing_Lists >> > <https://wiki.gnucash.org/wiki/Mailing_Lists> for more information. >> > ----- >> > Please remember to CC this list on all your replies. >> > You can do this by using Reply-To-List or Reply-All. >> > _______________________________________________ >> > gnucash-user mailing list >> > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >> > To update your subscription preferences or to unsubscribe: >> > https://lists.gnucash.org/mailman/listinfo/gnucash-user >> > <https://lists.gnucash.org/mailman/listinfo/gnucash-user> >> > If you are using Nabble or Gmane, please see >> > https://wiki.gnucash.org/wiki/Mailing_Lists >> > <https://wiki.gnucash.org/wiki/Mailing_Lists> for more information. >> > ----- >> > Please remember to CC this list on all your replies. >> > You can do this by using Reply-To-List or Reply-All. >> _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. 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