I agree on all points. I also think though that people who take the time to ask 
for help are already amenable to maybe taking some ownership in figuring it out 
or working things out for themselves, if at least after a little nudge, 
direction, or suggestion. I don’t make assumptions that people are clueless and 
desire to remain so. I take the approach that helping someone learn more, 
especially if they’ve reached out first, is in the long term, to the benefit of 
all. I don’t take the approach that someone asking for help is not interested 
in or capable of understanding the questions asked or implementing the 
suggestions being offered if they go beyond, “click this ‘Easy’ button right 
here."

Regards,
Adrien

> On Feb 1, 2019, at 9:59 AM, David Carlson <david.carlson....@gmail.com> wrote:
> 
> Adrien,
> 
> Most users are in the Windows 10 universe or in the Apple universe using the 
> 'standard' XML filetype on a computer that is less than 5 years old and they 
> probably could not tell you how much RAM they have or whether they have a 
> SSD, or whether it is normal for a file save to a network or cloud service to 
> take more than 10 or 20 seconds.  They do not have time to experiment with 
> ways to shave time or keystroke counts off of their computer experience, they 
> just think a clunky program isn't as modern as one that flies across the 
> screen.  They will choose the slick one without considering whether it is 
> technically 'better'.
> 
> On top of that, a lot of households are switching to Chromebooks or tablets 
> and smartphones and retiring their desktops along with their POTS phones.  
> They are automating their homes with light bulbs that change color on a whim 
> and posting their lives on Facebook.   
> 
> While GnuCash is not trying to make a profit in this changing environment, 
> the GnuCash developers need to keep this in mind so that their dedication and 
> efforts remain relevant while they strive to eliminate deprecated code and 
> bugs along with occasionally introducing minor improvements.  We do not thank 
> them enough for that.
> 
> As long as people have bank accounts that they feel a need to monitor the 
> balance of or have small businesses that cannot afford a full time treasurer 
> there will be a place for GnuCash.
> 
> David Carlson

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