Maybe what I do is a little different.

After logging in to Amex and navigating to the Statements and Activity Page, I click on the green download icon from the pages toolbar and select card activity from that drop down.

A new paged opens automatically and on that page I select "Quicken" from the options in the left pane then scroll down the page to find the date range selection section in the right pane. Today I clicked on the "Individual statements available to download" radio button then selected checked "Aug 15 to Present" since I downloaded about a week ago.

Clicking on the blue "download" button results in a file named ofx.qfx in my downloads folder and that is the file I inport into Gnucash.

Hope this helps

RBM

On 9/7/19 4:43 PM, Jim Leek wrote:
I just tried to download from AmericanExpress again.  I still have the same problem.  I'm just clicking the little download icon next to my activity on the "Statements and Activity" page.  Maybe there's another method?

With GnuCash 3.6 I was able to import from CSV.  That's a hassle, but the import page is much better than was on Gnucash 2.6, so kudos to whoever made that.

Jim

On Sat, Sep 7, 2019 at 3:26 PM Ronal B Morse <r...@morsehouse.com <mailto:r...@morsehouse.com>> wrote:

    FWIW, I just downloaded my AMEX card activity with no problems or
    unusual results, beyond that it always takes me awhile to find the
    correct download portal.  Maybe just a transient problem on the
    server end?

    RBM

    On 9/7/19 2:46 PM, Jim Leek wrote:
    > I got this error using both Gnucash 2.6.19 and 3.6 on Linux Mint
    19 with
    > libofx7 from the Ubuntu repositories.
    >
    > I have been using Gnucash for many years, and this is the first
    time I've
    > ever had trouble with American Express.
    >
    > Actually aqbanking couldn't communicate with american express
    for the first
    > time, I got the error:
    > Status for transaction statement request: Account not found
    (Code 2003,
    > severity "ERROR")
    > But that's not what I'm writing about.
    >
    > I logged into the website and downloaded the QFX file, but could
    not import
    > it.  I get the following error.
    >
    > LibOFX INFO: libofx_proc_file(): File format not specified,
    autodetecting...
    > (Above message occurred on Line 2815, Column 1)
    > LibOFX ERROR: libofx_detect_file_type(): Failed to identify
    input file
    > format
    > (Above message occurred on Line 2815, Column 1)
    > LibOFX INFO: libofx_proc_file(): Detected file format: UNKNOWN
    (File format
    > couldn't be successfully identified)
    > (Above message occurred on Line 2815, Column 1)
    > LibOFX ERROR: libofx_proc_file(): Detected file format not yet
    supported ou
    > couldn't detect file format; aborting.
    > (Above message occurred on Line 2815, Column 1)
    >
    >
    > Here is a sanitized version of the troublesome QFX file:
    >
    > <?xml version="1.0" standalone="no"?><?OFX OFXHEADER="200"
    VERSION="202"
    > SECURITY="NONE" OLDFILEUID="NONE" NEWFILEUID="NONE"?><OFX
    xmlns:ns2="
    >
    
http://ofx.net/types/2003/04";><SIGNONMSGSRSV1><SONRS><STATUS><CODE>0</CODE><SEVERITY>INFO</SEVERITY><MESSAGE>Login
    >
    
Successful!</MESSAGE></STATUS><DTSERVER>20190907000000.000[-7:MST]</DTSERVER><LANGUAGE>ENG</LANGUAGE><FI><ORG>AMEX</ORG><FID>3101</FID></FI><INTU.BID>3101</INTU.BID></SONRS></SIGNONMSGSRSV1><CREDITCARDMSGSRSV1><CCSTMTTRNRS><TRNUID>0</TRNUID><STATUS><CODE>0</CODE><SEVERITY>INFO</SEVERITY></STATUS><CCSTMTRS><CURDEF>USD</CURDEF><CCACCTFROM><ACCTID>55555</ACCTID></CCACCTFROM><BANKTRANLIST><DTSTART>20190819000000.000[-7:MST]</DTSTART><DTEND>20190917000000.000[-7:MST]</DTEND><STMTTRN><TRNTYPE>DEBIT</TRNTYPE><DTPOSTED>20190903000000.000[-7:MST]</DTPOSTED><TRNAMT>-5.96</TRNAMT><FITID>320192470420083886</FITID><REFNUM>3886</REFNUM><NAME>GO</NAME></STMTTRN><STMTTRN><TRNTYPE>DEBIT</TRNTYPE><DTPOSTED>20190828000000.000[-7:MST]</DTPOSTED><TRNAMT>-5.71</TRNAMT><FITID>320192400297241997</FITID><REFNUM>1997</REFNUM><NAME>ABE</NAME></STMTTRN><STMTTRN><TRNTYPE>DEBIT</TRNTYPE><DTPOSTED>20190824000000.000[-7:MST]</DTPOSTED><TRNAMT>-18.75</TRNAMT><FITID>320192360229505663</FITID><REFNUM>5663</REFNUM><NAM
    >
     
E>SP</NAME></STMTTRN><STMTTRN><TRNTYPE>DEBIT</TRNTYPE><DTPOSTED>20190822000000.000[-7:MST]</DTPOSTED><TRNAMT>-44.09</TRNAMT><FITID>320192340194773560</FITID><REFNUM>3560</REFNUM><NAME>CAR</NAME></STMTTRN><STMTTRN><TRNTYPE>DEBIT</TRNTYPE><DTPOSTED>20190822000000.000[-7:MST]</DTPOSTED><TRNAMT>-72.30</TRNAMT><FITID>320192350219520978</FITID><REFNUM>0978</REFNUM><NAME>KO</NAME></STMTTRN><STMTTRN><TRNTYPE>DEBIT</TRNTYPE><DTPOSTED>20190822000000.000[-7:MST]</DTPOSTED><TRNAMT>-34.68</TRNAMT><FITID>320192350216287132</FITID><REFNUM>7132</REFNUM><NAME>SA</NAME></STMTTRN></BANKTRANLIST><LEDGERBAL><BALAMT>-2715.88</BALAMT><DTASOF>20190907000000.000[-7:MST]</DTASOF></LEDGERBAL></CCSTMTRS></CCSTMTTRNRS></CREDITCARDMSGSRSV1></OFX>
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