Someone who is more familiar with the importer can help, but from what I see in the screenshots:

The first image looks reasonable. You just need to assign the 'transfer' accounts in the first column. (the sources or destinations for funds in/out of the bank account)

The second screenshot appears that you figured that part out as I see reasonable accounts assigned, but as you noted the amounts are all deposits (debits) rather than both. However, the third screenshot of the matcher seems to indicate you didn't assign those accounts, hence the warnings, so not sure how you ended up with the result in #2.

You can delete them all and try again after figuring out where you went wrong, or, simply put a minus sign in front of each amount that needs to flip. GnuCash will do the flipping. This is easier than cut/paste or deleting and re-entering. AND, you don't have to redo the import, but there is a benefit to teaching the matcher to get things right. So if you can deal with doing so, deleting those transactions and re-importing might be best.

As for the more complicated transaction, turn on View > Transaction Journal mode, now you can see all splits at all times. Simply enter the extra splits in that transaction as needed. (you can also use the Split button on the toolbar instead for that one transaction.) Just remember your debits/credits (withdrawals/deposits) need to balance. (GnuCash will create an Imbalance or Orphan split if you don't balance it with your own accounts properly)

You'd have one split for the net deposit to the bank, then a separate split for each deduction, and finally a split for the gross to an Income account.

As for documentation, think of the Help Manual as a description of the screens, menus, and buttons. The Tutorial & Concepts Guide is more of a 'how to'.


Regards,
Adrien

On 7/18/22 5:32 PM, Phyllis Bruce wrote:
I am getting too many unanticipated results.  Watched many YouTube videos
since I cannot make sense of the Help manual.  I have added accounts where
they appear to belong, added my opening balances, and imported a couple CSV
files from a bank account.

Here is the CSV:   Note columns for Withdrawal and Deposit
[image: 0fb3e81e-c69c-40b2-b876-6cd92092afe4.png]

[image: image.png]

Here is the bank journal showing the transactions and transfer accounts:
Everything a deposit?!
[image: image.png]

I'm not so far into this that I can't start over but it has taken me two
days to create this mess.

Any help will be greatly appreciated.  Next question will be how can I
enter my retirement income in a split transaction that shows total benefit,
deductions and net income?  Of course the bank only records the net.


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