Richard,
That one is out of my wheelhouse, but maybe one of the devs can make
heads or tails of it.
You still haven't clarified where you downloaded GnuCash from... (just
for completeness sake)
Regards,
Adrien
On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote:
Adrien
Thank you for your suggestion. I am a novice, but I worked out how to view the
Windows logs and think this is the relevant part:
Sig[3].Name=Fault Module Name
Sig[3].Value=libgdk-3-0.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=3.24.34.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Does this mean I have to try and replace the highlighted dll?
Richard
-----Original Message-----
From: gnucash-user <gnucash-user-bounces+rtclarkson=btinternet....@gnucash.org>
On Behalf Of Richard Clarkson via gnucash-user
Sent: 13 September 2022 22:54
To: nvsoar <nvs...@charter.net>
Cc: gnucash-user@gnucash.org
Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11
David
Thank you , I’ll have a look tomorrow.
Richard
Sent from my iPhone
On 13 Sep 2022, at 17:27, nvsoar <nvs...@charter.net> wrote:
FWIW - Revo Uninstaller has worked well for me. nvsoar
On 09/12/22 13:20, David Carlson wrote:
Also, in your thread started last May you mentioned an adventure with
release 4.0 and 4.10, after which you may not have had a clean uninstall.
Have you tried using either the Windows uninstaller or a third party
uninstaller? I wish I could remember the name of the third party
uninstaller that used to work very well, at least several years ago.
On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone <
adrien.montele...@lusfiber.net> wrote:
Richard (Clarkson),
You mentioned in the other thread that you also tried from PowerShell.
Is there no output there when it fails to completely open?
Have you tried to view the Windows Logs to see if any warnings or
errors were reported about the time you tried to start GnuCash?
Of course, if you can get a Trace File (see the wiki) and/or stack
trace that might help too.
And to confirm - you downloaded GnuCash *from* the links on
gnucash.org, and not somewhere else? (which take you to the GnuCash
SourceForge project page)
Regards,
Adrien
On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote:
Yes I use the windows installer and I have tried letting the
installer
delete the previous version and have also tried deleting the
previous version myself.
From: David Carlson <david.carlson....@gmail.com>
Sent: 10 September 2022 17:33
To: Gyle McCollam <gmccol...@live.com>
Cc: Richard Clarkson <rtclark...@btinternet.com>; Gnucash Users <
gnucash-user@gnucash.org>
Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on
Windows 11
Are you using the windows installer as downloaded from the
Gnucash.org
website for each gnucash version?
Do you let the installer delete the existing version or do you
use
another method?
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