SOCORRO  CIVIC AND  CONSUMER  FORUM
H.No. 1095/1, Zosvaddo ? Socorro, P.O Porvorim, 403501.  Ph. 414628

Consumer's Forum formed in Socorro

At a meeting of concerned citizens of Socorro village which  saw good
participation of 20 persons at Zoswaddo on 14 May, 2002, it was resolved
to launch the Soccorro Civic and Consumer Forum.
 =20
Among those present were members of the erstwhile Socorro Jagrut Samitti:=
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Soter D'Souza, Benedict Fernandes, Cajetan Viegas and John Vaz. =20

The meeting was animated by consumer activist,=20
Roland Martins of Goa Desc Resource Centre, Mapusa.

The meeting discussions highlighted the following the system has collapsed
with political party defections by MLA's rampant and lack of governance,
accountability and transparency. =20

Therefore the only way we can make the system work is if each consumer
takes responsibility to do something.

It is the consumer forums that can provide a platform  for social justice,
political awareness and initiate the movement against bribery and
corruption caused by citizens' ignorance.

Rather than depend on the 'dhorum' mentality where one believes=20
that the only way to get your work done is to catch and bribe somebody in
authority, the consumer must empower himself and know his rights. =20

Obtaining and using Citizens Charters from all the government departments=
=20
is the first step in this direction.

Mr.Martins related success stories of various consumer forums  handling
issues such as improved participation in Village Gram Sabhas, toxic waste
dumping at Colvale, gas cylinder home delivery in the  coastal villages of
Salcete, excess billing by the telephone department in Tivim bus service
on Mapusa-Calangute-Sinquerim route, etc.

He explained some simple procedures for obtaining redressal of
problems: local surveys, filing of complaints by many individuals and
ultimate intervention of=A0 the consumer forum.

Soter D'Souza said that the Peaceful Society <[EMAIL PROTECTED]>, is
due to publish small information pamphlets on various components of the
Panchayati Raj and make them available cheaply  to the common man as the
Panchayati Raj Act and Rule books were expensive and too legalistic for
the common citizen. =20

This would help the common man to participate in Gram Sabhas and be
concerned about the proper working of the village panchayat.=20

Many of those present spoke about the issues that they had taken up and
asked for help to continue follow-up. =20

The problem of low voltage due to replacement of a 1.5KVA transformer =20
with a 0.63KVA transformer in Zoswaddo was related by Victor
Fernandes.=20

Max Mascarenhas related how he 'fixed' the problem of excess telephone
billing by electronically locking his phone except when he wanted to use
it.=A0 Being a working man, he also raised the problem of getting home
delivery of=A0 gas cylinders.

The meeting resolved that the Forum would steer clear of party politics, =
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be free from religious focus and strive to promote the Civic and consumer =
=20
rights in the village of Socorro. It was also decided to hold monthly
meetings for this purpose and the next meeting will on Tuesday 11th June.

Valentine Coelho
(Convenor)
Socorro Civic=A0 and Consumer Forum.
[EMAIL PROTECTED]


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