---------------------------------------------------------- Archives: http://groups.yahoo.com/group/goa-net/ http://groups.yahoo.com/group/Goanet2003/ ----------------------------------------------------------
This is not so terrible an idea. (I agree with Noel) I wish this course is taught to all Indians and specially Goans. Goans and Indians (and I am proudly one of them on both counts), I am sorry to say, not very "people-friendly". To get a "smile" or a "thank you" or a comment like "appreciate your help" some how does not exists in the Goan/Indian vocabulary; unless it is a conversation with close relative. We have to accept our weakness. After living abroad for many years, I still consider my weakest point is "people skills". And I realize and work hard at it. Unfortunately, many don't! Regards GL. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of noel Sent: Thursday, February 06, 2003 5:16 PM To: [EMAIL PROTECTED] Subject: Re: [GOANET] NEWS: Airport staff learn how to make tourists welcome Whoever came up with this idea should have his tribe increased. It is about time that something be done about what we already know.i.e. Airports, and those within these organisations all over India, are an International disgrace. ----- Original Message ----- From: "FN" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, February 07, 2003 2:10 AM Subject: [GOANET] NEWS: Airport staff learn how to make tourists welcome > ---------------------------------------------------------- > Archives: > http://groups.yahoo.com/group/goa-net/ > http://groups.yahoo.com/group/Goanet2003/ > ---------------------------------------------------------- > > Airport staff learn how to make tourists welcome > > From Indo-Asian News Service > > New Delhi, Feb 6 (IANS) Officials at the Indira Gandhi International > Airport here are undergoing rigorous training sessions, how to smile and be courteous to tourists and visitors. > > Some 40,000 officials, employees and others working at the Indira Gandhi > International airport are to take lessons in best behaviour in a new > programme launched jointly by the Airport Authority of India and the > tourism ministry. > > > "There have been several instances in the past of visitors, especially > foreigners, being harassed on arrival," airport director P.S. Nair told > IANS. "The staff has to change their attitude and get over this mental > block. "It does not cost anything to smile and greet." > > The sensitisation sessions kicked off Wednesday with the chief "culprits" > - immigration and customs officials notorious for their rough behaviour > with passengers. > > The half-day programme uses training modules such as slideshows depicting > how airport personnel in other countries deal with the public. > Said Nair: "The passenger spends a few hours at the airport. In that > time, they should feel cared for." > > Hours of training and effort could be summed up in one essential motto - > service with a smile. But Nair says the sessions would infuse a whole new > work culture and efficiency in the staff as well. >
