------------------------------------------------------------------------ Do GOACAN a favour, circulate this email to your family members, relatives, neighbours and friends. Help others be BETTER INFORMED ------------------------------------------------------------------------ ------------------------------------------------------------------- GOACAN to observe Postal Consumer Rights Awareness Week ------------------------------------------------------------------- The Goa Civic and Consumer Action Network (GOACAN) will observe a Postal Consumer Rights Awareness Week from 9th to 15th October. The week long program is being organised on the occasion of World Post Day 9th October celebrated by the Universal Postal Union (UPU).
During the week GOACAN will network with the village based Consumer Forums and campus based Consumer Welfare Clubs (CWC) to promote awareness on the rights of the consumers in the context of the Postal services in Goa. Consumer Forum volunteers will conduct visits to the various Head Offices, Sub Offices and Extra Departmental Branch Post Offices to get a better knowledge of the services offered, popularise the use of the citizens charter, the suggestion cum complaint book and the philatelic services. Volunteers who have participated in the various Post Forum meetings will also popularise the various new services offered in Post Offices such as the availabliity of stamps for sale with the postman, payment of BSNL Telephone Bills by cheque at the Post Office due to the availability of the All Goa Clearing Facility, the new speedpost rates and the importance of using Pin Codes in addressing letters for quicker delivery. During the week the volunteers will also popularise the use of the village based Extra Departmental Branch Post Offices by publicising the timings & services available. The efforts of the Forum volunteers will be directed at promoting the use of the over 150 Branch Post Offices in Goa thereby getting better and quicker service to the senior citizens and other consumers in the village. The Consumer Forum volunteers will make special efforts to popularise the facility of sending Right To Information (RTI) applications to Central Govt. Departments at no extra cost through those Post Offices designated as APIO's. The importance of writing complaints/suggestions in the COMPLAINT BOOK of the Post office and following up the same with the Customer Care Centre, based at the Panaji Head Office will also be highlighted Consumers are requested to send copies of their consumer complaints/suggestions on the postal services by post to GOACAN Complaints Cell, Post Box 187 Margao 403 601 or by email to [EMAIL PROTECTED] ------------------------------------------------------------ ------------------------------------------------------------ GOA CIVIC AND CONSUMER ACTION NETWORK ----------------------------------------------------------- promoting civic and consumer rights in Goa ----------------------------------------------------------- GOACAN Post Box 187 Margao, Goa 403 601 GOACAN Post Box 78 Mapusa, Goa 403 507 mailto: [EMAIL PROTECTED] ----------------------------------------------------------