Dear FN, BSNL has major shortcomings in the way they deal with customer grievances and their services leave much to be desired. For example, late February this year, nearly 200 telephones, including mine, from Socorro (Bardez) area went dead and along with it the broadband facility has become non-operational. After repeated visits to their Porvorim Exchange, BSNL informed the affected customers in mid-March that a fault has developed in the phone cable which is buried deep under the stretch of the NH-17 between O' Coqueiro and ICICI ATM and they need permission from National Highways Authority, Delhi, to dig up the highway and rectify the fault. As a temporary substitute they provided us with WLL phones with changed phone numbers BUT WITHOUT broadband/internet connectivity. Till today, after 8 months of denial of internet service, there is NO PROGRESS whatsoever. I for one had no option but to go for a slow dial-up internet facility with a private ISP at a cost of Rs.525/- plus taxes per month so that I could access the internet for emails, web-surfing and net banking purposes. Admittedly, their (BSNL) tariff for services is much lower than private ISPs but their lethargy in these days of CHANDRAYAN-1 puts us right back to the bullock-cart age.
Best wishes and regards, SILVAN D'SA, Ambirna, Socorro. Tel: 6454868 Date: Wed, 5 Nov 2008 16:05:07 +0530 From: " Frederick [FN] Noronha * ???????? ???????? " <[EMAIL PROTECTED]> Subject: [Goanet] BSNL services While BSNL, the GoI-run service provider does has some shortcomings, it has been improving in its services of late. Also, it seems less likely to overcharge (unlike the private) ISPs. See this useful comparison of services offered, a link which was drawn to my attention by Ashley Delaney of Saligao: http://www.bsnl.co.in/service/dataone_tariff.htm#temp
