re: "Gabe's example of the sandwich tray" I have attended many dances here in Canada - which invariably have a buffet dinner included. At these functions, there is sometimes (rarely - you will soon know why) shrimp curry.
If you think the labourers behaved badly with the sandwich tray you should watch our Canadian Goans. They will pile up their plates like they have never eaten before - quite a disgusting sight - and if shrimps are on the menu, clean up all the shrimps before the most of the others get to the buffet table. It is in our DNA. I myself have felt tempted to behave this way but I (correctly, my wife) checks my impulses. Guilty too. Tim de Mello ---------------------------------------- > Date: Thu, 21 Nov 2013 11:30:00 -0500 > From: roland.fran...@ymail.com > To: goanet@lists.goanet.org > Subject: [Goanet] Customer Service Concept in India > > Both Jim Fernandes and Gabe Menezes are right on this issue. Let us see why. > > Airlines sectors that are filled with Indian passengers lack in service > because simply put, Indians can't behave themselves. Gabe's example of the > sandwich tray is an example. > > The laborers who would have been guilty of this could be excused. These are > men living 10 to a room with no perks given to them and then they are let > loose on an international airline. What can't be excused are Indians living > in an Indian city in flats worth about 4 to 5 million dollars equivalent > having 3 to 4 servants treating stewardesses like one of those servants. What > do you expect in return? > > What is also not excusable is for Indians who are behaving themselves > (probably foreign nationals) in the minority on a flight being individually > treated not on par with the others by cabin staff. This is known to happen. > > With regard to customer service, the way the Indians see it, it's of a lesser > priority with competetion never being a big factor in such a huge market. > Enough for all as the thinking goes. In the developed world this holds true > as well if such a situation existed. Competition in a nutshell drives > customer service. > > For example in Canada there are only 3 major telecomms carriers and they rip > off in costs and service the Canadian wireless consumer. Every time the Govt > threatens to allow a US carrier to enter the market, all hell is let loose on > the lobbying front. > > If sometimes customer service is found lacking in a 35 million population > market, can you imagine the state in a 1.2 billion market. Either situation > no excuse for tardiness. Customer and civic rights groups need to be > supported by all consumers. > > Roland. > > > Sent from Samsung Mobile
