Sorry this is off-topic, but some help is needed over in the Custom
Search forum, and as that forum's administrators seem unable to
assist, I'm not sure who I should contact next.

Spammers attack that forum almost daily.  In recent months I've
submitted many (probably hundreds) of messages via the forum's spam-
reporting mechanism, and I have also contacted a Custom Search
manager.  But there seems to be little if any active moderation in
place to discourage persistent spammers.  Another user complained and
I replied here:

https://groups.google.com/a/googleproductforums.com/d/msg/customsearch/M46SYirEOe8/PkPz9JJylsAJ

If one small group of persistent spammers can so easily cause
significant disruption, the problem will only worsen if other spammers
eventually join the fray.

For the time being, I'll continue to submit reports through that
forum's spam-reporting mechanism; although this seems to do little
good, other than helping to partly 'hide' existing spam messages in
the forum's web interface.  But that does no good for email
subscribers.

After months of training the filter still seems ineffective in
preventing additional spam.  Presumably there may be a need for manual
intervention and active moderation?

Since there is not much ongoing spam here in this forum, I wonder: do
this forum's administrators employ better strategies (such as
proactive moderation) to prevent and discourage spam?

If the Custom Search forum's administrators cannot solve the problem,
can anything more be done?  Who should be contacted next?  Would
Google's anti-spam specialists perhaps be able to help?

Thanks

-- omr

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