Hi Paul, In terms of App Engine, our fearless engineers maintain the system 24/7/365, and will be watching over it under the glow of christmas lights and while opening their presents (which is a guarantee they will not be receiving coal :). So if a problem arises that affects the system, someone will be around to investigate.
Support through Google Groups and for quota increases will be slower. There will be someone working on the regular Google work days, but not right around christmas and new year. Hope this clears things up, Happy Holidays! -Marzia On Tue, Dec 23, 2008 at 3:10 PM, Paul Kinlan <paul.kin...@gmail.com> wrote: > Hi, > > Whilst the Google Guys are very active on this group and great through > appengine-supp...@google.com. Bearing in mind that everyone is entitled > to time off :) lack of SLA's and a lot of us having applications that are > running now all year round, I am just wondering what is the "support" > available over the Christmas period and New Year if something untowards > happens. For instance, how long can expect to wait for quota increase > requests and other problems that we may have. > > Kind Regards, > Paul Kinlan > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~----------~----~----~----~------~----~------~--~---
