> 61% of posts answered within 2 days 1. I am glad that you are tracking this.
2. That's NOT a good percentage. Since this is your main support channel, this should be 99.995% in 1 day. I'm not kidding. If you want to be in the software business, walk the walk. 3. I'm skeptical about your measurement technique. "Answered" doesn't mean answered unless the problem is actually resolved. The pattern I usually see is: - I post a question - You ask for some more information - I provide that information - Crickets. My bet is that you are counting that as "answered" since you responded to the initial question. But it ain't answered in the stack overflow sense of the word. And that sense is all that matters. Let's hope that when you come out of preview and start charging us all that money, you step it up a bit on the support side. I know that customer support has about negative priority at google, so I recognize that it will be a challenge. -Joshua -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
