I think that a couple of the newer Google people on this list have helped greatly, though. Takashi does make an effort to respond and to send issues to the dev team, whereas at one point it was almost like they were intentionally ignoring us. So yeah, support does leave me feeling a little wary and there's a lot of "hope" when running on GAE, but I think it's definitely improved.
I wish I could pay e.g. $100 for a support query, though. $6000 per year insurance just seems a bit high, unless you're already pretty profitable. On Friday, August 31, 2012 10:04:00 AM UTC+2, Brandon Wirtz wrote: > > > Well, so, I'd appreciate it if you could stop calling someone stupid. > We'll respond to you not because you say stupid, but just because you're in > trouble :) > > > > But it doesn’t work. > > > > Check this list for when I posted about this the first time, on 8/24 which > was after I had made the Request via the form, because I don’t like giving > out the AppID in public. > > > > I love AppEngine, but the support stinks. I even tried to pay for better > support. > > > > That combined with constantly running in to things where Quotas bite me > unexpectedly, Or change from what they were the week before. Nothing sucks > worse than waking up and finding your app is broken because something that > you can’t see in the dashboard, and can’t find a documented number for. > > > > > > > *From:* google-a...@googlegroups.com <javascript:> [mailto: > google-a...@googlegroups.com <javascript:>] *On Behalf Of *Takashi Matsuo > *Sent:* Friday, August 31, 2012 12:33 AM > *To:* google-a...@googlegroups.com <javascript:> > *Subject:* Re: [google-appengine] Re: URLFetch Quota Is Stupid > > > > On Fri, Aug 31, 2012 at 4:13 PM, Drake <dra...@digerat.com <javascript:>> > wrote: > > Sure. But I have filed a billing support request via the Quota increase > form every other day for 10 days, and gotten no response. > > > > Sorry it didn't work for you. I'm going to improve this process. > > > > > > I really like the platform, but it often feels the only way to get support > is to call people stupid in the public forum and hope that someone is > looking who cares. > > > > Well, so, I'd appreciate it if you could stop calling someone stupid. > We'll respond to you not because you say stupid, but just because you're in > trouble :) > > > > -- Takashi > > > > > > Off list message to follow. > > > > > > *From:* google-a...@googlegroups.com <javascript:> [mailto: > google-a...@googlegroups.com <javascript:>] *On Behalf Of *Takashi Matsuo > *Sent:* Thursday, August 30, 2012 9:58 PM > *To:* google-a...@googlegroups.com <javascript:> > *Subject:* Re: [google-appengine] Re: URLFetch Quota Is Stupid > > > > > > Hi Brandon, > > > > Can we discuss this off-list? Please tell me your desired QPS, a purpose > of your application, and your usage pattern of the service, etc. > > > > -- Takashi > > -- > > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to google-a...@googlegroups.com<javascript:> > . > To unsubscribe from this group, send email to > google-appengi...@googlegroups.com <javascript:>. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to google-a...@googlegroups.com<javascript:> > . > To unsubscribe from this group, send email to > google-appengi...@googlegroups.com <javascript:>. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > > > > > -- > Takashi Matsuo | Developers Advocate | tma...@google.com <javascript:> > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to google-a...@googlegroups.com<javascript:> > . > To unsubscribe from this group, send email to > google-appengi...@googlegroups.com <javascript:>. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/F57OJN_JtA8J. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
