Hey Brandon, I love your analogies! Your post reminds me of a statistic I heard years ago -- that for every complaint a company receives from their customers there are many other customers that never complain but instead silently leave and move on to another supplier. I hope that if Google reads your post they will indeed consider it a gif<http://www.bkconnection.com/static/a-complaint-is-a-gift-excerpt.pdf>t and remember that there are probably many others experiencing the same issues, but are silently moving on...
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