We have used enterprise support in the past and premier account now. They have been quite responsive. I understand that it costs more. But, it is worth investing if your business needs it. But, it is wrong to accuse that Google does not provide support at all.
For people starting to use app engine, building most of your datamodel on cloud SQL and moving just the high volume models (usually they are 1 or 2 tables only) to bigtable might be a good idea. It reduces learning curve and unknown to just the frontend runtime which is quite stable, IMO. On Saturday, 24 November 2012 15:56:20 UTC+5:30, Kristopher Giesing wrote: > > > > On Friday, November 23, 2012 11:45:56 PM UTC-8, Jeff Schnitzer wrote: >> >> Hmmm... I was planning to sit this discussion out, but some of this is >> unfair. >> >> The support-related complaints are certainly legit. "Never have humans >> do well what algorithms can do badly" is woven deep into the fabric of >> Google, no surprise. >> >> The issue list is pretty reasonable. Stuff does get fixed, but it's a >> long list. Please _don't_ close bugs as WontFix unless someone makes an >> explicit decision not to fix something. It's unrealistic to expect a >> roadmap three years out, which is probably how long it would take to fix >> all the existing issues. >> > > Yeah, not buying that one either, really. However - and this is a big > "but" - it drives me crazy how fast bugs get *introduced* in GAE and then > not fixed for a long time. I'm still on 1.6.3 because that's the last > release that didn't have a crippling (for me) bug. > > >> The edges of GAE need to be treaded upon carefully. Avoid the email, >> xmpp, and channel apis. Avoid backends. The bread-and-butter apis are >> pretty effective though: datastore, task queue, memcache, and urlfetch. >> > > Don't forget Objectify over JDO/JPA. I don't know why Objectify isn't the > recommended API, other than I guess it's technically not Google's. > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/2sISrELSts8J. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
