This looks like a reasonable approach to support.  $29 p/m gets you 
"something".  $300 p/m gets you <2 hr response times and phone support. 
 $1000 gets you more, then there's "premium" with all bells and whistles.

http://www.windowsazure.com/en-us/support/plans/

Anyone had to invoke Azure support? Did it suck?

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