John,
I received an email from Google a day later (which was a pleasant
surprise) and they explained that they noticed a spike in rejected emails
from this app. As I mentioned earlier, we send emails through a third party
service. But then I realized that there is just one email that I send
through GAE, and this email is to myself whenever an unexpected error
happens in the app. It allows me to catch critical errors quickly. And as
it happened, we had a production issue a couple of days earlier that caused
a flood of errors, and therefore a flood of emails to me, and GAE
interpreted that as spam. It seems that they go by the number of emails,
rather than the number of recipients.
The part that I don't understand is why they mentioned "rejected
emails". I received all the emails, so I don't understand what they meant
by "rejected". But, anyway, the misunderstanding seems to have been
resolved and everything is back to normal.
Waleed
On Tue, Jul 16, 2013 at 8:25 PM, John Wheeler <j...@highvolumeseller.com>wrote:
> Hi -
>
> Can you post an update on your situation? It troubles me to hear what
> Google sent you and I'd like to know if it was resolved properly.
>
> Thanks,
> John
>
>
> On Friday, July 12, 2013 12:22:29 AM UTC-7, Waleed wrote:
>
>> Julie,
>> I replied to the email, and I hope to get an answer. Although, the
>> way they've worded it, "we'll do our best to answer...", doesn't give me
>> much confidence that they will in time. The email seems automated, and it's
>> possible that GAE might block the app automatically in 5 days if whatever
>> triggered this isn't fixed. I don't want to have a downtime, so I'm trying
>> to solve the problem. I just need to know what to solve :)
>>
>> And, yes, I agree that the reference to bulk email is interesting.
>> We've switched emails of all our apps to a different provide a long time
>> ago. And this particular app only sends a few emails, and none of them
>> through App Engine. I thought maybe someone hacked into the app and used it
>> to send emails, but GAE's dashboard confirms that we're not sending any.
>>
>>
>>
>>
>>
>> On Thu, Jul 11, 2013 at 10:50 PM, Google Tasks Backup Moderator <
>> gtb_mo...@logic-a-to-b.**com> wrote:
>>
>>> Hi Waleed,
>>>
>>> Have you received a response from Google? "If you would like us to help
>>> you understand that unusual activity, please reply directly to this email.
>>> "
>>>
>>> It is indeed puzzling that they send a link to "Bulk Email Sender
>>> guidelines" if your app does not send emails.
>>>
>>> Regards,
>>>
>>> Julie
>>>
>>>
>>>
>>> On 12 July 2013 15:30, Waleed Abdulla <wal...@ninua.com> wrote:
>>>
>>>> On Thu, Jul 11, 2013 at 8:04 PM, Lawrence Mok <lawr...@a4support.com>wrote:
>>>>
>>>>> so what have you done to get this email?
>>>>
>>>>
>>>> That's exactly what I'm trying to figure out. This is the site, in case
>>>> someone can point out something wrong about it.
>>>>
>>>> http://www.symphonytools.com
>>>>
>>>>
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