You can submit a request here: https://support.google.com/code/bin/request.py?contact_type=cloud_platform_billing
I believe the 'Order ID' is at the bottom of the email. I've had emails today for both my work applications, and for those that I run privately, which are run under separate Google accounts and different banks, etc, so there is clearly a general issue here. As to Google's unresponsiveness, they would argue that you should upgrade to one of the support packages; my response to that is: just as the App Engine service is metered, so should the rest of the service i.e. at the Bronze tier you should be able to pay per ticket: https://cloud.google.com/support/packages On Friday, August 16, 2013 9:10:10 AM UTC+1, troberti wrote: > > I also received two emails for failed billing of two of my applications. > So I contacted my bank and they said no transactions have been attempted at > all. > > So I just reenabled the credit card in Billing Settings, but I have no > idea if it now actually works again.. > > On Friday, August 16, 2013 1:35:28 AM UTC+2, PK wrote: >> >> Following on an e-mail about a failed attempt to bill my app, I just >> tried to change something in my billing settings credit card account and I >> am hitting issues. There is not contact number, e-mail etc. to contact and >> figure out what is going on. Am I supposed to open a production ticket for >> this? >> >> Thanks, >> PK >> http://www.gae123.com >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine. For more options, visit https://groups.google.com/groups/opt_out.
