David has a point, these hickups happen way too often for 99.5% SLA. I had 
quite a few demo presentations like that.

https://developers.google.com/appengine/sla

I shouldn't feel happy just because on that particular week an issue didn't 
affect appengine.

Often I find out about the issue from our users, that is embarassing. At 
least alerts should be given in advance, so we can inform our users.

Also lack of customer support, drives me crazy sometimes. One has to rely 
on connections inside Google, on knowing certain people's emails to address 
his issues. I have problems I can't get answers for months. 

Thanks.
Huseyn

On Tuesday, 24 September 2013 23:55:33 UTC+1, Cesium wrote:
>
> Sure, unicorns are cute.
>
> However, during a demo at a customer site today in Boulder, my site 
> coughed up errors repeatedly. (Reload, reload, reload, "Oh now it works! 
> See!" what crap.)
>
> The main reason the customer had called my company was that they wanted a 
> more *reliable* service.
>
> GAEJ's recently instability made me look like a total huckster.
>
> Thanks App Engine Team!
>
> David
>
>
>

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