Hi Mauricio,

It truly seems to be an error that your _ah/stop handler is not being 
triggered, and that there is no info in the logs explaining why your 
instances spin down. As you say, you've already got a case open with 
support, so I suggest that you continue to follow-up with them there, and 
include any relevant details they would want to know in your responses. 

Unfortunately, this forum isn't meant for 1-on-1 support or specific 
technical issues, but is rather meant for general discussion of the 
platform, so as said above, you should continue to look into this issue in 
the correct way, which is with 1-on-1 support through a support package.

Best wishes,

Nick

On Saturday, June 27, 2015 at 3:47:47 PM UTC-4, Mauricio Lumbreras wrote:
>
> Hello,
> we have a GAE app written in Java, where we need full response all the day.
> The problem we face is our resident instances are shut down, without 
> reason :there is no error nor any other anomaly
> We don't receive any ah stop invocation ever.
> According GAE support there is a investigation what is happening but this 
> issue is present from months, it is not new.
> If there is no traffic, instance are quite stable, living hours
> If there is low traffic like 5 request per seq, instances are shut down 
> and restarted again. Usually instances time life is 20 minutes.
> Is someone suffering this?
> We expect with resident instances more stability but it seems internal 
> machinery of GAE remove it too frequently 
>
> Regards
> Mauricio
>

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