you have to file a request with this page https://support.google.com/cloud/contact/cloud_platform_billing?hl=en
i'm do it and waiting for answer. Before that i find https://cloud.google.com/appengine/community and speak in irc with "marain". He give me first link. He took my issue under his control. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/8fbe082f-394a-4f5e-9858-bc5f522d25a1%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.