You should be able to use the 'Reply privately to author' option from the 
dropdown. This issue has already been addressed though. This appeared to be 
caused by mail processing being queued due to a transient load spike. No 
messages were actually lost, and this falls within expected behavior as no 
guarantee is made that the mail handler will always be hit immediately when 
an inbound message is received.

On Friday, February 24, 2017 at 2:45:11 AM UTC-5, Nickolas Daskalou wrote:
>
> Adam how do we get your private email address?
>
> Google Groups is masking it.
>
> Thanks,
> Nick
>
> On Monday, 20 February 2017, 'Adam (Cloud Platform Support)' via Google 
> App Engine <google-appengine@googlegroups.com> wrote:
>
>> Feel free to send me a private message with your project id and I can 
>> take a look.
>>
>> On Friday, February 17, 2017 at 5:50:30 PM UTC-5, Will Reiher wrote:
>>>
>>> Alex,
>>>
>>> My issue is still not fully resolved today - I've had a couple instances 
>>> today of delayed delivery. 
>>> It's not related to the API it's that mail being sent to the inbound 
>>> @appspotmail address is being delayed before showing up on /_ah/mail and 
>>> hitting my request handler.
>>>
>>> I've triple confirmed that there is no delay from the source but it's 
>>> definitely not getting to my app as quickly as it should. I have logs 
>>> showing when the mail that was "delayed" finally hits my handler I get a 
>>> ton of requests all at once (which is not the way it would have been sent). 
>>> It seems to be an infrastructure issue.
>>>
>>> On Friday, February 17, 2017 at 1:50:00 PM UTC-8, Alex (Cloud Platform 
>>> Support) wrote:
>>>>
>>>> Hi Will,
>>>>
>>>> Glad to hear that your issue was resolved and thanks for updating the 
>>>> thread. For tracking purposes, can you confirm that your issue was related 
>>>> with the App Engine Mail API 
>>>> <https://cloud.google.com/appengine/docs/java/mail/>? Also, it would 
>>>> be great if you could indicate which language was used in the process.
>>>>
>>>> Thanks,
>>>>
>>>> Alex
>>>>
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