I'm going through the process now with billing and the initial response was involves them comparing the billable time to the amount, and that is correct.
According to what is billing is seeing they are doing what they should be doing the problem is that the data they are being provided is wrong. We need the team that is responsible for generating the data billing uses to fix the data they are providing. Specifically the daily free frontend hours, are not being accounted for when passing the billable hours over to billing. How do we reach this team? There is money on the table so this does have a pretty high level of urgency. On Wednesday, March 15, 2017 at 1:37:14 PM UTC-4, Nick (Cloud Platform Support) wrote: > > Hey Lawrence, > > Unfortunately as I'm not involved in Billing Support I have no knowledge > of your case with them. I can only advise that you explain to them clearly > the way in which you believe your app's observed behaviour has differed > from our SLA's <https://cloud.google.com/appengine/sla> or our Pricing > documentation <https://cloud.google.com/appengine/pricing>, and they > should be able to help you out in whatever way possible based on that. > > Cheers, > > Nick > Cloud Platform Community Support > > On Monday, March 13, 2017 at 9:50:13 PM UTC-4, Lawrence Mok wrote: >> >> Hi Nick I have exactly the same issues, dealing with the junior billing >> staff has been very frustrating and they are unable to acknowledge the >> problem at all. >> >> I hope your team should take this issue seriously as my billing is going >> sky rocket (something like 10X times more than the normal level). >> >> Please also see the other guy and my screen shots in the other thread: >> https://groups.google.com/forum/#!topic/google-appengine/X6sWwvUGbzQ >> >> >> On Tuesday, March 14, 2017 at 4:43:59 AM UTC+8, Nick (Cloud Platform >> Support) wrote: >>> >>> Hey George, >>> >>> I recommend opening a ticket with Billing >>> <https://support.google.com/cloud/contact/cloud_platform_billing> to >>> resolve this, as you'll surely get a specific response, while this forum is >>> intended less for specific-issue one-on-one technical support and is >>> instead meant to be a forum where users discuss the platform, services, >>> design patterns, etc. >>> >>> Cheers, >>> >>> Nick >>> Cloud Platform Community Support >>> >>> On Monday, March 13, 2017 at 3:49:49 PM UTC-4, George Bittmann wrote: >>>> >>>> Thanks for the suggestion Karolína. All of these projects have had >>>> min_idle_instances at default and have been that way since they were >>>> created most are at least 6 months with the current configuration and >>>> incurring no charges. >>>> >>>> Billing indicates the charges are front end hours, but if you look at >>>> appengine > quotas > usage history every day shows 0 charges for the month. >>>> >>>> I'm thinking that for some period of time, a couple days perhaps, our >>>> projects were charged as if the free 28 frontend hours did not exist. The >>>> amount of hours billed does seem generally related to the traffic of the >>>> site, but as I said these sites are extremely low traffic and would on a >>>> very busy day would not reach 20 frontend hours. >>>> >>>> >>>> >>>> On Monday, March 13, 2017 at 3:29:29 PM UTC-4, Karolína Netolická wrote: >>>>> >>>>> Hi George, one thing I can think of is that if you are using >>>>> min_idle_instances setting, this could be causing apps with low traffic >>>>> to >>>>> incur a bill. For free apps we recommend setting min_idle_instances to >>>>> zero. >>>>> >>>>> On Monday, March 13, 2017 at 9:32:38 AM UTC-7, George Bittmann wrote: >>>>>> >>>>>> Did anything change recently with how the standard environment is >>>>>> billed? >>>>>> >>>>>> I'm seeing charges on a lot of projects that are hosting extremely >>>>>> low traffic websites that should never incur instance charges at all let >>>>>> alone getting up over a dollar or two half way into the month. >>>>>> >>>>>> Has anyone else seen this or know what might be going on? >>>>>> >>>>>> >>>>>> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/2180e62b-b565-41e3-9f51-fb2724827c75%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
