I've requested for a member of our billing team to reach out to you to help get this resolved.
On Monday, March 27, 2017 at 2:29:16 PM UTC-4, Carl Caulkett wrote: > > Please read my initial description of the problem. The main problem was > NOT the description of the page at the top. > > On Monday, March 27, 2017 at 7:27:30 PM UTC+1, Carl Caulkett wrote: >> >> I have supplied both bank account details and debit card details, and >> despite not being alerted to any specific problem, both applications were >> rejected. I do not have the necessary account credentials for a billing >> support ticket, and the items described in the Free Trial Troubleshooter >> rather suggest that they are intended for those lucky soles who have got >> past the bank verification mechanism. I repeat my details are perfectly >> valid - would it be heretical to suggest that the verification mechanism is >> broken. >> >> On Monday, March 27, 2017 at 6:20:00 PM UTC+1, Adam (Cloud Platform >> Support) wrote: >>> >>> The page is labeled "Google Cloud Platform" because the free trial is for >>> Google Cloud Platform <https://cloud.google.com/free/>, of which App >>> Engine is just one part. Free trial verification requires either a credit >>> card or bank account details >>> <https://cloud.google.com/free/docs/frequently-asked-questions> for >>> verification. If you have further issues or questions you may open a >>> billing >>> support ticket >>> <https://support.google.com/cloud/contact/cloud_platform_billing>, or >>> use the Free Trial Troubleshooter >>> <https://support.google.com/cloud/troubleshooter/6275061?hl=en>. >>> >>> On Monday, March 27, 2017 at 12:02:43 PM UTC-4, Carl Caulkett wrote: >>>> >>>> Hello, I am trying to get started with the App Engine free trial but I >>>> cannot get the page (Labelled confusingly Google Cloud Platform) to accept >>>> either my Debit card or my bank details. The card details do not show any >>>> errant items and the bank details show no errors when the verify button is >>>> pressed. Yet when I press "Start my Free Trial" I am told to Verify. And >>>> if >>>> I have chosen the Debit card method, I am informed that the "Transaction >>>> was declined due to an Invalid Payment" method. Frankly this is appalling >>>> and doesn't fill one with confidence to build "Financial Apps of the >>>> Future" if it cannot get a freaking Debit card payment mechanism sorted. >>>> How do I start my App Engine Free Trial? >>>> >>> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/1a168b68-bc55-4541-95de-7e4cced5d38f%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
