Hello Julia, I realize this must be frustrating but some reasonable delays for non-paid support may occur from time to time. Creating a Google Issue Tracker is the correct way to get assistance. If you would like an immediate response, you may choose to upgrade to a paid support <https://cloud.google.com/support> with guaranteed acknowledgements cases.
I hope this helps. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/060a4cee-4b39-48d7-843e-e0a887cc1964o%40googlegroups.com.
