On Dec 7, we started experiencing the exact same issue with an IE 6 app thathas been working very nicely for 6 mths.
We have also filed a support case with Google. I tried the deleting cache fix, to no avail. JB On Dec 8, 6:08 pm, Marcel Marchon <[email protected]> wrote: > Ok, since we're Google Maps Premier customers, I opened a support case > and this is the initial response. It didn't really help me, but I > wanted to put it out there anyway ... > > ----- > Thank you for contacting us regarding this issue, this is most likely > a cache issue with Internet Explorer. > > We had a short outage around midnight Pacific Time between Sunday and > Monday, which caused many static files for the JavaScript API to > return HTTP 404 Not Found. This affected a number of files hosted > underhttp://maps.gstatic.com/including main.js -- the client-side > code your browser needs to run the JavaScript API. Not being able to > download main.js will produce a run-time JavaScript > error reporting an object not to be defined, for instance GControl is > not defined. Depending on your own code, different object/s will be > reported as undefined. > > Our monitoring systems detected this issue quickly by we fixed > straight away, it lasted less than one hour. We are now working on > preventing this from happening in the future. Our apologies to all > affected customers and users. > > For most browsers, clearing the cache is enough as workaround since it > forces the browser to re-download all the files necessary for > displaying API maps. This has been reported to be enough for all > versions of Firefox, Safari and Chrome, as well as Internet Explorer > versions 7 and 8. > > Unfortunately, some builds of Internet Explorer version 6 require an > additional step to make sure this workaround works: > > How to Delete the Contents of the Temporary Internet Files > Folderhttp://support.microsoft.com/kb/260897 > > How to delete cookie files in Internet > Explorerhttp://support.microsoft.com/kb/278835/EN-US/ > > If this workaround does not help you, please try the following: > - capture HTTP headers while loading your application, you can > usehttp://www.fiddler2.com/for this > - among many other requests, there should be one request for the > main.js files, which for v=2 should look like > this:http://maps.gstatic.com/intl/en_us/mapfiles/184a/maps2.api/main.js > (this URL will be different for HTTPS sites and also depends on the > API version your site uses) > - once you have that URL from your headers, open and new window in > your browser and load that URL > - save the file (as plain text) and send it to us, if you still see > HTTP 404 Not Found at this point, please double-check cache and > proxies > - force reload that URL with Ctrl+F5 > - then go back to your maps application and see if it works > > If this still not enough, could you please check the following and > send us your feedback? > > 1. What versions of the JavaScript API are you using? (v=2, v=2.x, > v=2.s) > > 2. Which builds of Internet Explorer 6 are you using? > > 3. Is your map inside an <IFRAME> tag in your web application? If it > is, will it help reloading the map by doing right-click inside the > IFRAME and then selecting "Reload frame"? > > 4. Can you please try installing IE 6 on a computer that does not have > IE 6 and see if that still fails? If you can do this, can you please > capture HTTP headers from the beginning with this fresh new IE 6 > install? > > 5. Please check whether your browser uses an HTTP proxy. Cache in web > proxies (for maps.gstatic.com at least) need to be discarded as well. > This may not be visible to you (transparent proxy) so please check > with your network administrators. > > Thank you for your time and cooperation. > > Best regards, > ----- -- You received this message because you are subscribed to the Google Groups "Google Maps API" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-maps-api?hl=en.
