> 3)      Everything appears entirely normal, all the normal status bar
> messages about communicating with Google servers appear as usual
> 4)      But the map is blank
> 5)      Sometimes changing to a radically different zoom level will cause
> it to start working again
> 6)      Thereupon returning to the zoom-level previously set shows the map
> *instantly*, suggesting that the tiles were there all the time, but
> weren't drawn on the map when they should have been

That's not quite the same as "map that has stopped responding", which
may have misled your advisors.
Certainly sounds like a tile issue, but never seen it on anyone elses
map.  Perhaps your desired 'reset' would be as simple as calling
checkResize().

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