Hi,
I would like to ask a basic question to the Google Health
team? How do I ensure that information coming into a bunch of Google
Health accounts is reliable? I am responsibly for the technical
strategy for an HIE in Houston, TX. We would like to use Google
Health as an integral component. However, my basic testing with the
service on my own account has a significant problem. I went to CVS
MinuteClinic and got one of their screening services, with the
intention of using it to populate my own Google Health account.
To an extent it worked. CVS sent the following information into
my profile:
Conditions
Body Mass Index between 31.0-31.9 Active
Glucose Screening Active
Blood Pressure Screening Active
I will spare you my cholesterol levels.
This is completely and utterly wrong! "Glucose Screening" and "Blood
Pressure Screening" are not conditions! They are products that I
ordered from CVS MinuteClinic. My BMI is off, and so it should say
just what it says. So now I have a mix of legit problems with drivel.
Now on my emergency card (nice new feature BTW) it says "Glucose
Screening". What the h*** does that mean? That is completely extra,
superfluous junk that should not be on my medical record. Of course, I
am quite aware that I can remove that entry from my record! Eventually
I will! But this makes the Google Health connection with CVS virtually
useless for my HIE.
But errors like this will make Google Health much less useful as a
real component in a healthcare delivery system. The whole reason that
we would be interested in using Google Health is because it gives us
easy integrations with the CVS/Walgreens of our community. But now it
is apparent that the more heavily connected a user is in Google
Health, the more junk will be on the record that does not mean
anything. In short, Google Health is running the risk of being a
Garbage in/Garbage out type system.
I contacted the customer support at CVS and asked to speak to a
manager about this. I asked that manager to pass my information on to
the developers of the Google Health integration for CVS. I wanted to
get this particular problem fixed and I wanted to ensure that there
was a mechanism by which problems like this could be fixed. I have
still heard nothing from them.
While I am frustrated at the "smooth wall" the CVS is presenting, I
think this is more of a systemic problem. How does the Google Health
system ensure that the basic quality of the data being sent to real
users.
-FT
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