http://scroll.in/article/776715/from-snapdeal-to-barkha-dutts-book-social-media-intimidation-falls-flat-on-its-face

KEYBOARD ACTIVISM

>From Snapdeal to Barkha Dutt’s book: Social media intimidation falls
flat on its face

Snapdeal’s ranking shot up after angry users started a campaign to
downvote it. Barkha Dutt’s book, victim of a similar drive, ranks at
#1 on Amazon in politics.
Shoaib Daniyal  · Yesterday · 09:08 pm

Television journalist Barkha Dutt's first book has a curious rating
pattern on the online store Amazon.in. To begin with, it's got an
astonishing number of review. Launched just fortnight ago, Dutt’s This
Unquiet Land had more than 2,400 reviews – three times the number as
Chetan Bhagat’s Making India Awesome in its four months on the
shelves.

The second is the high proportion of negative reviews. Out of the
reviews, at the time of writing, a whopping 97% had given This Unquiet
Land one star out of five, the lowest rating available on Amazon.

Unsurprisingly, Barkha Dutt contends that this unusual pattern is the
result of a “well-organised campaign exhorting people to downvote my
book”. On Friday, Dutt took to social media and hit out against such
attempts, providing links to large Facebook groups where members had
been exhorted to give the book a poor rating.

[Facsimile]

Snapdeal reprise

If this strikes you as familiar, it is. Just three weeks ago, outrage
against actor Aamir Khan’s comments on his “growing disquiet” with
India’s rising intolerance had let to outraged users on social media
targeting Snapdeal, a company Khan endorses. Similar to This Unquiet
Land, users on social media started a concerted campaign to downvote
and uninstall the company's mobile phone app.

Unfortunately, in the case of Snapdeal, the campaign backfired.
Powered by a variant of the Streisand Effect, Snapdeal’s app actually
went up in the rankings, significantly.

[Facsimile]

On November 23, the day Khan made his statement, Snapdeal’s India rank
in the Google Play Store was 28. In the days after that, as the
campaign to downvote the app gained strength, paradoxically, the
ranking of the app on the Google Play Store Actually went up, reaching
#22 on November 26. On December 17, almost a month after the
controversy, the ranking of the app is #14, a significant 14 places
above what it was the day Aamir Khan made his statement.

Indeed, much the same seems to be happening for Barkha Dutt’s The
Unquiet Land. In spite of so many poor rating and fiery reviews (some
of which border on the comic), the book itself was the #1 bestseller
in the politics category at the time of writing.

There was, however, one unfortunately side-effect.

[Facsimile]
Trendulkar @Trendulkar
Facepalm. Author Ron Duffy is getting 1 star reviews on his book
because of the same name as @BDUTT 's book.
1:29 PM - 18 Dec 2015
  544 544 Retweets   234 234 likes

Futility of social media outrage

The instant nature of social media gives it a powerful voice. The
Indian media often uses as a barometer for society itself. But in a
country where both Internet access and English language education are
limited, just how accurate is this?

Recently, even certain sections of the Bharatiya Janata Party have
pointed to the pointlessness of social media outrage ­– ironic, given
the overwhelming political bent of Twitter users towards the party.

Member of Parliament Anurag Thakur, who is also president of one of
the party's youth wings, said that social media did not represent the
"sense of the nation" as he was attempting to explain why India has
been more willing to engage with Pakistan of late, especially over
cricket. A week later, BJP MP Chandan Mitra, who is also the editor
and managing director of the Pioneer, mocked social media users as
“some people with nothing very much better to do express their
opinions on various subjects” and denied that they have any actual
influence at all. On Monday, Foreign Minister Sushma Swaraj took on
social media outrage over her speaking in Urdu in Pakistan and even
wearing green.

Barkha Dutt says she went public with examples of the concerted
campaign to stand up to what she saw as bullying. “What sort of
environment do we live in where a personal dislike is equal to a bad
review," she said. "This is nothing but intellectual intimidation by
an Internet mob."

Of course, as examples from Snapdeal to Chandan Mitra show, social
media users might act like bullies but the phenomenon is better
understood as a modern-day Wizard of Oz. It’s as tall as a giant with
a booming voice, spewing fire and smoke. But behind it is a harmless
man pulling all kinds of trick levers and the booming voice as it
turns out, is nothing but a megaphone.

-- 
Peace Is Doable

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