Can you send the output of globus-url-copy -dbg now? Are you sure the ports 
50000-50099 are open? 

On Mar 14, 2016, at 1:00 PM, Irena Johnson <ijohn...@pppl.gov> wrote:

> Hello Raj,
> 
> Our collaborator is still not able to use globus-url-copy (command still 
> hangs).
> 
> Do I need to set GLOBUS_TCP_PORT_RANGE in /etc/gridftp.conf (the range is set 
> in /etc/xinetd.d/gridftp) ?
> 
> 
> # more /etc/gridftp.conf
> # globus-gridftp-server configuration file
> 
> # this is a comment
> 
> # option names beginning with '$' will be set as environment variables, e.g.
> # $GLOBUS_ERROR_VERBOSE 1
> # $GLOBUS_TCP_PORT_RANGE 50000,51000
> 
> # port
> port 2811
> log_level ERROR,WARN,INFO
> log_single /var/log/gridftp-auth.log
> log_transfer /var/log/gridftp.log
> 
> 
> Thanks,
> Irena
> 
> 
> On Mon, Mar 14, 2016 at 12:44 PM, Irena Johnson <ijohn...@pppl.gov> wrote:
> I was missing the line "env  = GLOBUS_TCP_PORT_RANGE=50000,50099" in  
> /etc/xinetd.d/gridftp
> 
> # cat  /etc/xinetd.d/gridftp
> service gsiftp
> {
> instances               = 100
> socket_type             = stream
> wait                    = no
> user                    = root
> env                     = GLOBUS_TCP_PORT_RANGE=50000,50099
> server                  = /usr/sbin/globus-gridftp-server
> server_args             = -i
> log_on_success          += DURATION
> nice                    = 10
> disable                 = yes
> }
> 
> I restarted globus-gridftp-server -- and will try again.
> 
> 
> My hosts file is below:
> # cat /etc/hosts
> 127.0.0.1   localhost
> 
> 
> Thank you!
> 
> On Mon, Mar 14, 2016 at 12:41 PM, José Luis Gordillo Ruiz 
> <j...@super.unam.mx> wrote:
> Hi all,
> 
> I recently got into a similar problem. It’s a hostname resolution issue. 
> see the thread for 
> https://lists.globus.org/mailman/htdig/gt-user/2007-May/003429.html
> 
> saludos,
> 
> José Luis Gordillo Ruiz
> Coordinación de Supercómputo
> DGTIC - UNAM
> 
> 
> 
>> El 14/03/2016, a las 9:57 a.m., Raj Kettimuthu <ketti...@anl.gov> escribió:
>> 
>> Looks like a firewall issue to me. Do you have a set of ports open on the 
>> server for data channel connections? If you have done that already, you have 
>> to set that port range either in the server command line using ‘-port-range 
>> startport,endport’ or set set the environment variable GLOBUS_TCP_PORT_RANGE 
>> (GLOBUS_TCP_PORT_RANGE=startport,endport).
>> 
>> On Mar 14, 2016, at 10:46 AM, Irena Johnson <ijohn...@pppl.gov> wrote:
>> 
>>> Dear Globus User Support,
>>> 
>>> Our collaborator is having problem copying a file via command 
>>> "globus-url-copy".
>>> Please see below.
>>> 
>>> 
>>> 
>>> 
>>> It hangs up after this:
>>> 
>>> [nthoward@cmodws87 ~]$ globus-url-copy -v -dbg -nodcau
>>> file:///home/nthoward/281948_CMOD.REQUEST
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST
>>> Source: file:///home/nthoward/
>>> Dest:   gsiftp://transpgrid.pppl.gov/~/incoming/
>>>   281948_CMOD.REQUEST
>>> debug: starting to put
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST
>>> debug: connecting to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 220 transpgrid2.pppl.gov GridFTP Server 7.20 (gcc64, 1420641370-85)
>>> [Globus Toolkit 6.0] ready.
>>> 
>>> debug: authenticating with
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 230 User tr_nhoward logged in.
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> SITE HELP
>>> 
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 214-The following commands are recognized:
>>>     ALLO    APPE    REST    CWD     CDUP    DCAU    EPSV    FEAT
>>>     ERET    MDTM    STAT    ESTO    HELP    LIST    MODE    NLST
>>>     MLSC    MLSD    PASV    RNFR    MLSR    MLST    NOOP    OPTS
>>>     STOR    PASS    PBSZ    PORT    PROT    SITE    EPRT    RETR
>>>     SPOR    MFMT    SCKS    TREV    PWD     QUIT    SBUF    SIZE
>>>     SPAS    STRU    SYST    RNTO    TYPE    USER    LANG    MKD
>>>     RMD     DELE    CKSM    DCSC
>>> 214 End
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> FEAT
>>> 
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 211-Extensions supported
>>>  HTTP
>>>  DCSC P,D
>>>  MFMT
>>>  AUTHZ_ASSERT
>>>  MLSR
>>>  MLSC
>>>  UTF8
>>>  LANG EN
>>>  DCAU
>>>  PARALLEL
>>>  SIZE
>>>  MLST
>>> Type*;Size*;Modify*;Perm*;Charset;UNIX.mode*;UNIX.owner*;UNIX.uid*;UNIX.group*;UNIX.gid*;Unique*;UNIX.slink*;X.count;
>>>  ERET
>>>  ESTO
>>>  SPAS
>>>  SPOR
>>>  REST STREAM
>>>  MDTM
>>>  PASV AllowDelayed;
>>> 211 End.
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> SITE CLIENTINFO scheme=gsiftp;appname="globus-url-copy";appver="9.18
>>> (gcc64, 1448068506-85) [unknown]";
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 250 OK.
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> TYPE I
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 200 Type set to I.
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> DCAU N
>>> 
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 200 DCAU N.
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> PASV
>>> 
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 227 Entering Passive Mode (192,55,106,199,164,70)
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> ALLO 348
>>> 
>>> debug: response from
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> 200 ALLO command successful.
>>> 
>>> debug: sending command to
>>> gsiftp://transpgrid.pppl.gov/~/incoming/281948_CMOD.REQUEST:
>>> STOR ~/incoming/281948_CMOD.REQUEST
>>> 
>>> 
>>> 
>>> Thank you,
>>> Irena
>> 
> 
> 
> 
> 
> -- 
> Irena
> 
> 

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