** *Hi Business Patners, I have an immediate need for Desktop Support III Share suitable profiles on my ID [email protected]* ** *Job Title: Desktop Support III Location: Waukegan, IL Duration: 6+ months
Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide level-3 support; reconcile client demand for services with available resources; record all support activities for proper measurement of support business. COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop). Experience with customer service functions such as workstation support; demonstrated exceptional organizational skills; familiarity with Windows and Microsoft Office application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures. QUALIFICATIONS: At least eight years experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment. Experience with McAfee security products, Symantec Management Platform, Microsoft SharePoint and Microsoft Active Directory are preferred.* ** *---------------------------------------- Thanks and Best Regards, Sam Riley - Business Development Manager Panzer Solutions LLC 45 Stuart Ave, K Unit Norwalk CT 06850 USA Email: [email protected] Direct: 203-652-1444 x 203 Fax: 203-286-1457 URL: www.panzersolutions.com*** <http://www.panzersolutions.com> -- You received this message because you are subscribed to the Google Groups "GTA DBA" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gtadba. For more options, visit https://groups.google.com/groups/opt_out.
