This is the second time in two weeks that I have had this experience
with my booksense. I plugged the booksense in to charge, and although
it recognized when the adapter was connected or disconnected, and it
said that the battery was charging, it didn't actually charge. I
checked the connections on the booksense and the wall outlet, removed
the battery, and tried another outlet all without success. When I
initially posted this question to the list, someone suggested that I
run the battery all the way down before charging, which I did. That
didn't fix it. I called GWMicro tech support and was advised to perform
a #4 reset, which I was told is a bigger reset than removing the
battery. Performing this type of reset is extremely difficult with my
cerebral palsy, but I managed it. That didn't allow the booksense to
charge. As I was listening to audio with the booksense plugged in, at
some point, it froze completely. I carried it to another outlet,
thinking that I might need to perform another #4 reset. When I plugged
it in, it spontaneously reset to factory defaults, and began charging.
It completed its charge and resumed normal operation. After this
happened 2 weeks ago, I began to run the battery all the way down
between charges, and it has worked well until today. Today I
experienced the exact same behavior that I outlined above. battery low,
wouldn't charge, unsuccessful #4 reset, spontaneous freeze and reset,
then a normal charge. Up until 2 weeks ago, this had never happened
before. I observed today that when the booksense froze, it had been
exactly 2 hours since I had initially plugged it in to try to charge
it. Has anyone else seen this happen with a booksense? What might cause
it? Is there any way to prevent this from happening again? I use my
booksense every day and need it to function reliably. And since I have
full use of only one hand, I'm not sure I can perform regular #4
resets. Any information or advice you can provide is greatly appreciated!
--
Synthia M. Greenwell
Email services provided by the System Access Mobile Network. Visit
www.serotek.com to learn more about accessibility anywhere.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list andyour message is related to GW
Micro or the BookSense, then please consider sending your message to
[email protected] so the entire list will receive it.
To manage your subscription to gw-booksense, visit:
http://www.gwmicro.com/listserv
