To all, please don't feel that we think that people who wish for new
features means that you are unhappy with the BookSense. In fact, we
always welcome input, whether it's a new feature suggestion or an
improvement, or a bug fix. Also, we don't read emotion into emails, but
when something like the following is read, one can't help but wonder if
users are upset because feature or bug X hasn't been fixed, or users are
upset because their own personal needs have not been tended to. I'm
referring to the following excerpt from Gary King:
> I wonder just how much programming time HIMS dedicates to the
> BookSense compared to their far more expensive notetakers. Will we
> ever see any of the features we've requested from the first, such as
> > setting independent volume levels for the menu voice and playback
> and the capability of listening to Overdrive books and other
> DRM-protected files?
The above quote is a perfect example of the high priority items we have
been communicating with HIMS that need to be addressed. However just
because they are not added from the beginning or during a time frame of
our wanting, it does not automatically mean that no one is listening.
Furthermore, it does not mean that higher priority is given to the
expensive notetakers. In fact, during the BookSense release and the
various updates from last year, we got a lot of flack from the notetaker
users for the same thing. There were many messages which implied that
Braille Sense users were left in the dust now that the cheap hardware
such as the BookSense was out and that HIMS must be dedicating all their
attention to the BookSense users who don't have to spend all that money
since rehab wasn't buying them. So you tell me, does this sound
familiar? If you don't believe me, go read our list archives on the
gw-notetaker list. Basically it comes down to the old saying, "screwed
if you do, and screwed if you don't." HIMS makes choices on where their
time and development goes and that is something we do not control.
Remember, HIMS sells all over the world and we only sell BookSense in
the U.S. and the Sense notetakers in North America. That leaves quite a
few other countries where the Sense products are sold and HIMS still
needs to consider those users' needs.
If you feel the negative aspects of the BookSense outweigh the positive
ones and cannot recommend it to others, that is your prerogative.
Everyone has to judge whether their glass is half-full or half-empty.
Personally I would recommend or not recommend a product based on how
it's going to meet the user's needs. For example, a weak point of the
BooksEnse is the poor pronunciation in the TTS such as October said as
Octoaboo. However if someone wants to use it for reading Audible.com and
NLS books only and could not care less about the document reader, would
I recommend the BookSense? Yes I would.
Many thanks, and good night.
--
Raul A. Gallegos
GW Micro Technical Support Team
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
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