Hello. You can download it from our web site by visiting kb1060 at the
following link.
http://gwmicro.com/kb1060
Many thanks.
Peggy Kern wrote the following on 4/28/2009 9:26 AM:
Can I get the emergency removal tool at the website, or do I already
have it on my computer somewhere? I never got a 7.X CD; is the version
from the website the full version, or is that just an upgrade version?
If it's just an upgrade version, I suppose I'll need to call and order a
CD; but if it's the full version, I could just remove 6.0 with the
emergency removal tool (once I know how to get that), and then have my
sighted husband help me click to start the new installation of 7.01 that
I'd re-download from the website. Would that work?
Peggy
http://kernsac.livejournal.com/
----- Original Message ----- From: "Raul A. Gallegos" <[email protected]>
To: "GW Info Discussion List" <[email protected]>
Sent: Tuesday, April 28, 2009 5:52 AM
Subject: Re: Startup question
hello. Since we are not sure what state you Window-Eyes installation
is at this point, the best thing to do is remove Window-Eyes using the
Emergency removal tool. Also, if all you have is version 6.0, you
cannot upgrade to 7.01 via the upgrade method as that skips a version.
You will have to install 7.01 from an actual 7.01 CD.
Hope this helps.
Peggy Kern wrote the following on 4/28/2009 1:09 AM:
Hi, all. Well, I'm still doing battle with this computer after
downgrading to version 6.0 from 7.01, which we uninstalled. For some
reason, when I restarted the computer, it kept thinking WE was
already running, even though it wasn't. So I set it to not start
automatically. But I still see it under programs\startup. Should I
delete it from there as well? I have no idea what happened to this
'puter, but it has sure messed up WE, and it's caused Firefox to not
open, but that's another story for another list. But if someone can
tell me how to fix WE so it won't think it's running when it's not,
and tell me how to get from my latest CD (6.0) back to 7.01, I'll be
forever grateful.
Peggy
http://kernsac.livejournal.com/
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