Hi, First, try uninstalling WE from the control pannel! If you then cannot get a clean installation of WE with your CD, use your CD of WE and follow the prompts to the advanced options. I think you can tab to them from the welcome message. I believe there is an option that lets you remove WE in the Advanced section. I would use it as a last resort, though.
Jo Taliaferro -----Original Message----- From: Paul Franklin [mailto:[email protected]] Sent: Sunday, August 08, 2010 12:54 PM To: List GW Micro Subject: Removal Tool Hi everyone: Can someone please tell me how to use the Window-Eyes emergency removal tool to remove a newly installed copy of W E 7.2 from a laptop running W7 64 bit? The clean installation of Window-Eyes seemed to go o k, but once installed W E does not seem to be fully functional and is exhibiting some strange behavior. For one thing, I can't make W E load on its own, I have to use the hot key to load it every time that I start the computer. When trying to access the manual from the W E control panel, pressing enter and f6 on a section does not open that section. Alt-F4 does not close programs. I am new to both W7 and W E 7.2 but this behavior seems to indicate that there is a problem with W E or with the new H P laptop. I guess that re installing Window-Eyes would be the logical first step to discover what the problem is. Thanks for any help that anyone can provide. Paul Franklin If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
