No, I don't understand what I am supposed to be doing.
I have found the word add in called Windows helper but I can't figure out
how to add GW as a trusted publisher. I see the add in in the add in list.
I have turned off semantic and reinstalled the 7.5.1 and I have done a
repair on my office 2010 I have run the mal ware utility and have no
detections.
You sent me a link he sent me a link and I am no closer to figuring out how
to add a trusted publisher.
Ron said that the artical says that the easyest way to add a trusted
publisher is to get a certificate and add it to office.
You said that WE was acting up because it was not a trusted publisher. I
sent that message to Ron and round and around we go.
I have a new symptom to report
On a new start of the computer.
Open Word 2010 and it opens maximized and I hear document one micro soft
word custome control. If I press the alt key to get to the ribbon i hear
ribbon ribbon property page.
Now minimize the word application and open another session of word and it
opens minimized, I hear document two micro soft word page one of one, column
one of one print layout document two. When the alt key is pressed I hear
home alt h. like you should.
Why would opening an additional session of Word make a difference. Now if I
close both instances of Word and open it again at document one I hear
document one micro soft custome controll and pressing alt gets home alt H.
I have no clue what is happening here. The first sympton is what started
this entire conversation. and the answer was to make GW a trusted
publisher.
----- Original Message -----
From: "Stephen Clower" <[email protected]>
To: "shannon" <[email protected]>
Cc: "Aaron Smith'" <[email protected]>; "Mike La wler"
<[email protected]>;
"Raul Gallegos" <[email protected]>
Sent: Thursday, June 23, 2011 11:41 AM
Subject: Re: Fw: Fw: office 2010 and 7.5.1
Shannon,
I'm not certain what I'm supposed to do with this information. Were you
able to resolve the issue with the Word addin?
Regards,
Steve
On 6/23/2011 12:36 PM, shannon wrote:
----- Original Message -----
*From:* Ron Peters <mailto:[email protected]>
*To:* shannon <mailto:[email protected]>
*Sent:* Thursday, June 23, 2011 10:43 AM
*Subject:* Re: Fw: office 2010 and 7.5.1
Try this for info on trusted publishers.
http://technet.microsoft.com/en-us/library/ff428091.aspx
Ron Peters
Softwaire Centre
2001 S Hanley Rd
Suite 150
Brentwood, MO 63144
314-647-0052; 314-647-9488 fax
www.softwairecentre.com <http://www.softwairecentre.com>
>>> "shannon" <[email protected]
<mailto:[email protected]>> 6/23/2011 10:26 AM >>>
----- Original Message -----
From: "Stephen Clower" <[email protected] <mailto:[email protected]>>
To: "shannon" <[email protected]>
Cc: "Aaron Smith'" <[email protected]>; "Mike Lawler" <[email protected]>;
"Raul Gallegos" <[email protected]>
Sent: Wednesday, June 22, 2011 10:43 AM
Subject: Re: office 2010 and 7.5.1
> Shannon,
>
> It sounds like something on your computer, most likely an antivirus
> program of some kind, has blocked our Office addin from working. If
> possible, temporarily disable it and rerun the 7.5.1 upgrade to be
sure
> all Window-Eyes components are installed properly.
>
> Let us know if this resolves your issue.
>
> Thanks,
> Steve
>
>
>
> On 6/22/2011 11:34 AM, shannon wrote:
>> I can't read the trusted publishers list. We says trusted publishers
>> list but I can't seam to get into it. If i press the arrow keys it it
>> moves to trusted locations. If I press the tab key it moves to issued
to
>> then the arrow keys move from issued by, and expiration date but it
says
>> nothing at all. I cant type anything it just bongs.If I tab back to
hear
>> Trusted publishers and try to type gw it just bongs at me.
>>
>> What is all this goofy stuff with microsoft any way. trusted this and
>> trusted that. It used to be so easy.
>> Smile
>> Now what is wrong?
>> Shannon
>> ----- Original Message ----- From: "Stephen Clower"
<[email protected]>
>> To: "shannon" <[email protected]>
>> Cc: <[email protected]>
>> Sent: Wednesday, June 22, 2011 10:08 AM
>> Subject: Re: office 2010 and 7.5.1
>>
>>
>>> Shannon,
>>>
>>> It sounds like something has blocked the Window-Eyes Office addin
from
>>> being installed correctly. Perform the following steps from within
Word:
>>>
>>> 1. In Word, press Alt-T, O to open the Word Options dialog.
>>> 2. Press T until you hear "Trust Center."
>>> 3. Press Alt-T to open the Trust Center Settings dialog.
>>> 4. Press T until you hear "Trusted Publishers."
>>> 5. Tab once to the list of Trusted Publishers..
>>> 6. Press G to select GW Micro, Inc. .
>>>
>>> If you have the "trust all installed add-ins and templates" option
>>> enabled, Window-Eyes office support will be enabled, but GW Micro
will
>>> not be listed in the trusted publisher list. If GW Micro, Inc. is
not
>>> listed as one of your trusted publishers, please review your
security
>>> settings to make sure that you are not specifically blocking
Microsoft
>>> Word add-ins.
>>>
>>> Regards,
>>> Steve
>>>
>>>
>>>
>>> On 6/22/2011 11:04 AM, shannon wrote:
>>>> No I went I went and turned off all scripts. I have not installed
any
>>>> on
>>>> my own. I only have the ones that come with WE. I turned them all
off
>>>> and lonched word
>>>> I still hear document one micro soft custome controll and when I
press
>>>> alt it still says ribbon ribbon property page.
>>>>
>>>> ----- Original Message ----- From: "Stephen Clower"
<[email protected]>
>>>> To: "shannon" <[email protected]>
>>>> Cc: <[email protected]>
>>>> Sent: Wednesday, June 22, 2011 9:28 AM
>>>> Subject: Re: office 2010 and 7.5.1
>>>>
>>>>
>>>>> Shannon,
>>>>>
>>>>> What other Window-Eyes apps do you have installed? Does turning
off
>>>>> the Window-Eyes app support improve the situation at all?
>>>>>
>>>>> Regards,
>>>>> Steve
>>>>>
>>>>>
>>>>>
>>>>> On 6/22/2011 9:57 AM, shannon wrote:
>>>>>> Good morning
>>>>>> Got the up grade this morning and my Office 2010 word is acting
up.
>>>>>> I open word and I hear document one micro soft word custome
controll.
>>>>>> Now that I can get WE to listen to my set highlight color hot key
I
>>>>>> typed in the word yellow , selected it, and routed the mouse to
it
>>>>>> and
>>>>>> press the hot key and we reports the colors in numbers and when I
>>>>>> select
>>>>>> the same word again We says YE selected.
>>>>>> I had to press the determine curser hot key before We would stop
with
>>>>>> the clibrey 10 bla bla and the word yellow
>>>>>> Why does WE in the document think it is a custom controll?
>>>>>> When I press the alt key to get to the ribbon I hear Ribbon
Ribbon
>>>>>> property page. No matter what keys or the I press that is all I
>>>>>> hear in
>>>>>> the ribbon.
>>>>>> I have unloaded the office 2010 sets and then re installed and I
>>>>>> still
>>>>>> have this problem.
>>>>>> I had first tried the up date out dated and that didn't work so I
>>>>>> uninstalled and reinstalled thinking that would do it but no
luck.
>>>>>> This is office 2010 xp pro and 7.5.1
>>>>>> Now what to do?
>>>>>> Shannon
>>>>>
>>>>> --
>>>>> Stephen Clower
>>>>> Product support specialist
>>>>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN
46825
>>>>> 260-489-3671 * gwmicro.com
>>>>> If you reply to this message it will be delivered to the original
>>>>> sender only. If your reply would benefit others on the list and
your
>>>>> message is related to GW Micro, then please consider sending your
>>>>> message to [email protected] so the entire list will receive it.
>>>>>
>>>>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
You
>>>>> can manage your list subscription at
http://www.gwmicro.com/listserv.
>>>>>
>>>>>
>>>>
>>>> If you reply to this message it will be delivered to the original
>>>> sender
>>>> only. If your reply would benefit others on the list and your
message
>>>> is
>>>> related to GW Micro, then please consider sending your message to
>>>> [email protected] so the entire list will receive it.
>>>>
>>>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
You can
>>>> manage your list subscription at http://www.gwmicro.com/listserv.
>>>
>>> --
>>> Stephen Clower
>>> Product support specialist
>>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>>> 260-489-3671 * gwmicro.com
>>> If you reply to this message it will be delivered to the original
>>> sender only. If your reply would benefit others on the list and your
>>> message is related to GW Micro, then please consider sending your
>>> message to [email protected] so the entire list will receive it.
>>>
>>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
>>> can manage your list subscription at
http://www.gwmicro.com/listserv.
>>>
>>>
>>
>
> --
> Stephen Clower
> Product support specialist
> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
>
--
Stephen Clower
Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
