Once again I've had exceptional help from GW on a technical problem I encountered. Jeremy, Steve and Doug helped me work through some Word 2010 settings changes that were required for WE and Word to work well together. Word was somehow set to display track change and comments in line instead of balloons and this was causing WE to lose focus when exiting comments after they were written or edited. It seems, perhaps especially because of the ribbon, that displays are getting more complex and there are more options to check and set properly. This is, for me at least, complicated stuff. Having the kind of technical support GW offers is just invaluable. Writing is a large part of my job, so having effective tools to write with directly affects my livelihood. Without tools that work well, my performance is diminished and I can't get the job done. This morning I saw that Jeremy posted a knowledge base article on this and I expect that will be helpful to many. GW's responsiveness is crucial and very much appreciated. This level of support is almost unheard of in the software field-at least I haven't encountered it with any other company.
Also, this is a good opportunity to acknowledge Chip Orange for the work he does on the Word Advanced Features app. That app greatly improves access to footnotes and other features and it adds some nice keyboard commands that help to search for and land on text with specified attributes such as highlighting. It also has a convenient way to select blocks of text. Chip has continually improved and updated the app, often responding within a day or so to a problem report. It's a great tool for writers. Thank you all! Richard Petty ILRU - Independent Living Research Utilization [email protected] (E-Mail) If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
