Hi Morne,
The Alt-1 through Alt-8 hotkeys are a core function of Window-Eyes but the Outlook Enhance app does play a role in processing and passing these commands along to Window-Eyes in certain cases. The special case is when you are running the Outlook Enhance app with message virtualization enabled. To simplify the investigation, I would recommend testing Outlook without the Outlook Enhance app running. If the problem persists, then it would point to a problem between Window-Eyes and Outlook. Possible causes might be the Social Connector add-in for Outlook causing a conflict or one of the many Outlook view options such as the People Pane or To Do Bar getting in the way. If the problem goes away when you use Outlook without the app, then it would most likely point to a problem with the way the Outlook Enhance app is configured. You can stop or disable the app individually using the App Manager or you can turn off all apps from the App Status pull down. Both are found under Apps/App Management in the Window-Eyes Control Panel menu bar. Please give this a try and let us know what you find. You can also contact GW Micro directly by email or phone if you would like continue the investigation off list. Thanks, Marc Subject: We announced "not found" in Outlook From: Morné van der Merwe <[email protected]> Date: Thu, 15 Aug 2013 19:36:44 +0200 Hello list, I use Office 2010 and the latest version of WE. When I stand on an email and press Alt-1 to get the senders address, WE just says from not found. Im getting the same results with Alt-2, alt-3, etc. We does it with all my mails. Any advice? Regards Morné Morné van der Merwe Independent Distributor of Sunbird Perfumes for Men & Women PO Box 1402 Worcester 6849 Western Cape South Africa Mobile: +27 (0) 786907783 Fax: +27 (0) 865091038 Email <mailto:[email protected]> [email protected] Skype: Mornevdm If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
