Excellent! I have no concerns. Thank you, Steve!
At 03:45 PM 1/14/2014, you wrote:
Solomon,
Please see my responses below.
On 1/14/2014 3:33 PM, Solomon Mekonnen wrote:
1. How about all prepaid and yet unused SMA privileges?
All existing software maintenance agreements will be honored.
2. Does the partnership mean software integration, or, does
WindowEyes maintain its independence?
Window-Eyes is still its own product and will continue to be
developed by those of us at GW Micro.
3. If integration, would the integration of WindowEyes with
Microsoft cause WindowEyes to suffer from the vulnerabilities of
Microsoft Office products? Is GWMicro still committed to assuring
the stability of WindowEyes we have enjoyed so far?
I can't speak to the former since it is presently a non-issue. To
the second part, most definitely.
4. Does the consumer continue to receive tech-support from
GWMicro or will Microsoft provide tech-support?
While the Microsoft disability answer desk is equipped with some
Window-Eyes knowledge, customers are still encouraged to contact us
directly for WE-related support.
5. If the latter, Does Microsoft have enough tech-support
staff who are familiar with, not only the technical details of
WindowEyes, but also and more importantly the peculiar nature of
the needs of the clientele of GWMicro and similar vendors or providers?
See above.
6. Do we still have the option of procuring WindowEyes without
necessarily associating ourselves with Microsoft Office products?
Yes. The retail version of Window-Eyes will continue to be made available.
Regards,
Steve
--
Stephen Clower
Product support specialist & App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
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