Hello Vaughan,
This is true-- the Microsoft disability answer desk is presently
available exclusively in English. However, our dealers around the globe
are available for technical support if required, and you can find
information at www.windoweyesforoffice.com.
HTH,
Steve
On 1/14/2014 3:51 PM, Vaughan Dodd wrote:
Hi Steven.
Thank you for answering Solomon's questions so promptly and directly.
Just to clarify with you: Microsoft's disability support is not global.
By way of suggestion: it seems to me that this discussion may indicate that
some redrafting of the FAQ may be helpful.
Vaughan.
Regards.
Vaughan.
-----Original Message-----
From: Stephen Clower [mailto:[email protected]]
Sent: Wednesday, 15 January 2014 9:46 a.m.
To: [email protected]
Subject: Re: Some thoughts on reactions to the GWMicro and Microsoft
partnership:
Solomon,
Please see my responses below.
On 1/14/2014 3:33 PM, Solomon Mekonnen wrote:
1. How about all prepaid and yet unused SMA privileges?
All existing software maintenance agreements will be honored.
2. Does the partnership mean software integration, or, does
WindowEyes maintain its independence?
Window-Eyes is still its own product and will continue to be developed by those
of us at GW Micro.
3. If integration, would the integration of WindowEyes with
Microsoft cause WindowEyes to suffer from the vulnerabilities of
Microsoft Office products? Is GWMicro still committed to assuring the
stability of WindowEyes we have enjoyed so far?
I can't speak to the former since it is presently a non-issue. To the second
part, most definitely.
4. Does the consumer continue to receive tech-support from GWMicro
or will Microsoft provide tech-support?
While the Microsoft disability answer desk is equipped with some Window-Eyes
knowledge, customers are still encouraged to contact us directly for WE-related
support.
5. If the latter, Does Microsoft have enough tech-support staff
who are familiar with, not only the technical details of WindowEyes,
but also and more importantly the peculiar nature of the needs of the
clientele of GWMicro and similar vendors or providers?
See above.
6. Do we still have the option of procuring WindowEyes without
necessarily associating ourselves with Microsoft Office products?
Yes. The retail version of Window-Eyes will continue to be made available.
Regards,
Steve
--
Stephen Clower
Product support specialist & App Development GW Micro, Inc. * 725 Airport North
Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
-------------------------------
This email and any attachments may contain information that is confidential and
subject to legal privilege. If you are not the intended recipient, any use,
dissemination, distribution or duplication of this email and attachments is
prohibited. If you have received this email in error please notify the author
immediately and erase all copies of the email and attachments. The Ministry of
Social Development accepts no responsibility for changes made to this message
or attachments after transmission from the Ministry.
-------------------------------
--
Stephen Clower
Product support specialist & App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
