-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Brendon Charles Donohue Sent: Sunday, February 8, 2015 8:59 AM To: 'Stephen' Cc: [email protected]; 'Chris Grabowski'; 'vip l' Subject: [vip-l] Re: Extremely disappointed with AISquared technical support from Australia 8/2/2015 Importance: High
Stephen, Hello. Thank you for your email. Have you turned off the Windows Firewall found in Control Panel and tried to relicense the product? If you haven't, please try this with your virus Program disabled. Then re-enable the firewall if this doesn't work from the same place found in Control Panel. Is this the brought copy of Window Eyes or the office version? If it is the office version, what version of Office do you have installed? And is it licensed correctly by MS? I noticed from your email, that you are running Win XP still. Window Eyes 9 doesn't support Win XP! So if these things do not work that I have outlined in my above message, you will have to upgrade. MS has stopped supporting Win XP and Office 2003 in 2014 and the expectation for MS's customers is to upgrade to Win 7 or Win 8 or you can hold off until Win 10. I know this is not the news you wanted to hear, but this is the changing way of moving forward Technology. Thank you. Brendon Donohue. -----Original Message----- From: Stephen [mailto:[email protected]] Sent: Sunday, February 8, 2015 6:44 AM To: Brendon Charles Donohue Subject: RE: [vip-l] Extremely disappointed with AISquared technical support from Australia 7/2/2015 I've turned off my virus scanner and have even uninstalled it, yes I have installed all windows xp updates but it's still not working, I only get the 30 minutes limit, it's still telling me the demo has expired. At 11:49 PM 2/7/2015, you wrote: >Hello, > >Thank you for your email. This is Brendon Donohue here. I am just writing to >advise you with some advice: I would keep on emailing and calling them. I >have sent your email to the GW Info list and hopefully someone will get back >to you soon. I would first disable your ante Virus program and try and >relicense the product and see if the issue continues? What ante Virus >program are you using? I would also make sure that you have installed all >Windows updates for your computer, Start menu, all programs, Windows >updates. You don't have to install the google tool bar though. Does this >help? > >[email protected] is the mailing list. > > >Thank you. > >Brendon Donohue. >-----Original Message----- >From: [email protected] [mailto:[email protected]] On >Behalf Of Stephen >Sent: Saturday, February 7, 2015 3:07 PM >To: [email protected] >Subject: [vip-l] Extremely disappointed with AISquared technical support > >Hello there. >I downloaded the 60 day evaluation of windoweyes 9.0 and struck >trouble immediately upon installing it. >It tells me that the evaluation has expired and then it switches to a >30 minute demo requiring a reboot to get speech back. >after a few emails back and forth to AIsquared support,they asked me >to run the windoweyes diagnostic tool and email them the results, but >they have not responded. >a few weeks and email enquiries later, I am still waiting to hear from them. >This really isn't looking good and I am more than a little annoyed >I don't know where else I can go or who else I can ask for help. >Does anyone have any ideas? >Thanks. > >*** > >Disclaimer: vip-l is a free community service. 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