On 09/03/2010 21:20, Sean Gibbins wrote: > Alex Phillips wrote: > >> Dear List, >> >> Can anyone recommend a Laptop repair shop, preferable in the north >> Hampshire area, and preferably one that will charge a sensible fee for >> just looking at it. >> >> My HP Laptop has died at 13 months old....I'm not overly impressed. >> >> Thanks in advance, >> >> Alex. >> > Hi Alex, > > Try HP. > > I got Dell to repair and eventually replace a laptop that was a month or > two out of warranty. > > If you've got the time to spare, I start off with asking for good will > and work up to a letter to the UK boss if that doesn't work. Obviously, > if it's your only machine you might need to find a decent repair shop > sooner than that, and the only one I can recommend is on the South > Coast which is probably no good to you. > > Sean > > I would start with reminding HP that under UK law (specifically the Sale of Goods Act) they are obliged to repair an item within a time that you can "reasonably expect it to last". However, it's actually the sellers responsibility to deal with this, not the manufacturer. In the case of a laptop, I don't think it's unreasonable to expect it to work for more than 13 months.
James -- Please post to: Hampshire@mailman.lug.org.uk Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire LUG URL: http://www.hantslug.org.uk --------------------------------------------------------------
